Shocking service

I "ordered" online from the MTN Black Friday specials on Mon 30th November. A Samsung Galaxy A11 + Galaxy Active Watch. Apparently, the sales are managed by Mondo. I took a screenshot of the order. I received no confirmation that the order was placed, no follow up emails of any kind, no follow up call from Sales. I sent emails, I tried the MTN call centre I don't know how many times (sat for hours waiting to speak with someone). When I eventually got through to someone, (sadly didn't take their details), she quite rudely informed me I must just wait for sales to phone me and there is absolutely nothing I can do. Just ridiculous, what kind of business is this?!! Absolutely shocking service from both MTN and Mondo who is supposedly running their online Sales. I am so disappointed and appalled. This was meant to be a Christmas present for my son.