1 reviews | Active since Apr 2017

24 Apr 2017, 15:49

Shocking service!

<p>I was sold a Telkom LTE contract with these guys over the phone. 1) They told me that the price was R999 per month - they didn't tell me that this was just the price for the device and that the data costs another R499 for 200gb. 2) Was also not told that the data was split into 2 groups - daytime and nighttime - this being 12 midnight to 7am! Impossible to use! 3) after a location check I was told that I would get a download speed of 90mbps - we never got over 20! We were also never advised that the upload speed is so slow that pages refused to load.</p> <p>The device took 3 weeks to arrive which should have raised alarm bells.</p> <p>I called them after using the device 2 weeks later to cancel and was told that I was out of my cooling off period and that I now had to take the matter further with Telkom and that they couldn't assist as they are only resellers. After fighting with Telkom for 6 weeks now I still haven't received any conclusion to this and Mondo still refuse to help. </p> <p>DO NOT GO NEAR THIS COMPANY!!!</p>

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Replies (3)
Mondo
Mondo's reply24 Apr 2017, 15:58
Official

Good day Simone,

Thank you for raising your query with Mondo Customer Care.

Kindly note that we are busy investigating your query and will revert with feedback ASAP.

Please do not hesitate to contact us, should you have any further queries.

Kind Regards

Mondo Customer Care

***

's update15 Jun 2017, 11:20
Reviewer Update

Mondo Customer service contacted me immediately after picking up on my review and did an "investigation" They admitted after listening to the recordings that I was in fact sold the contract even though there is no LTE coverage in our area. They then agreed to cancel the contract and arranged for the device to be collected which it was a week later.

Two months' later, I'm still getting Telkom taking money off my account and NO CONFIRMATION OF CANCELLATION!! I'm now at a point where I'm going to seek legal advice.

Mondo
Mondo's reply12 Jan 2023, 11:29
Official