Shocking lack of communication and customer care from Mondo

I am beyond frustrated and disappointed with the absolutely terrible service I received from Mondo. After being approved for a cellphone contract, the entire process was a complete disaster, with no communication or clarity whatsoever.

First, no one bothered to explain how the delivery process would work. When I called to find out about my parcel, I was told that I couldn't use my passport, driver's license, or temporary ID to collect it. On top of that, they refused to deliver the package to my spouse, even though we live together. This forced me to waste time and go through the lengthy process of obtaining a new ID from Home Affairs.

After finally getting my ID and scheduling the delivery, I was absolutely shocked to find out that my parcel had been canceled without a single call, email, or message to notify me. There was zero communication, and no clear explanation for why my contract was canceled.

What makes this whole ordeal even worse is that they told me to reapply for another contract, which is completely ridiculous since I already had an approved product with them. When I did reapply, they had the nerve to decline my application!

This entire experience has been infuriating, and the level of incompetence and lack of customer care from Mondo and DSV is unacceptable.