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JN
Jaroshen N

1 reviews | Active since Sept 2017

29 Sept 2017, 10:56

Sherwin at Mondo Services customer care

Sherwin was able to save Mondos reputation with myself and my colleagues, as he was able to rectify a terrible mistake made by one of his colleagues, where an incorrect package was activated for me, after I made my order quite clear.

Sherwins great customer service and assistance is greatly appreciated.

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Replies (3)
Mondo
Mondo's reply29 Sept 2017, 11:16
Official

Hi Jaroshen,

Thank you for taking the time to post a compliment on the service you received from Sherwin.

Here at Mondo we pride ourselves in providing consistent World Class Service to all customers and we are delighted that you are happy with the service that you received.

Please do not hesitate to contact us should you require any further assistance.

Kind Regards,

Mondo Customer Care

***

JN
Jaroshen N's update09 Nov 2017, 15:46
Reviewer Update
Good Day Mondo I would actually like to take my compliment towards Sherwin and your Organization back. I have been waiting over a week for someone to contact me from Mondo. I am suffering with bill shock due to the fact that your organization misplaced an order and now have charged me a cancellation fee for your companies errors. I have sent through my issues to customer care but have not received any feedback as yet to when I will be refunded for the cancellation fee, which was only incurred due to your companies sales agents. I want a refund of the cancellation fee as soon as possible, as I do not believe I need to be out of pocket due to your errors. Can you please resolve the issue as soon as possible. Regards Jaroshen Naidoo
Mondo
Mondo's reply21 Dec 2022, 11:50
Official