MR
Mart-Mari Rocher
1 reviews | Active since May 2021
07 Mar 2023, 12:02
Service seems legit and customer service concise and helpful but sales needs to tone down their energy and pull through on their promises.
Initial sales call was a bit confusing and sales agent talked very fast and energetic and skimming over the details. Made it very difficult to to trust and make out improtant facts about the deal she was selling. Also did not send email with details discussed and did not receive the calll from Vodacom 45-60min later as promised.
Follow-up call back that I made myself to customer care was better and the agent Leah Pillay was much calmer and explained briefly in a straight forward way leaving out the fuss to het down to the truth of the matter. Also pulled through on her promise to forward details discussed per email.
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Replies (1)0
Replies (1)Mondo's replyOfficial
07 Mar 2023, 12:17Hi Mart-Mari,
Trust you are well.
Thank you for posting a compliment on the services you received from Leah.
Thank you for also raising the above concern with us.
We do apologize for the level of service that you have received from the sales team. This will be addressed with the relevant individual.
Have a great day.
Regards,
The Mondo Team
Trust you are well.
Thank you for posting a compliment on the services you received from Leah.
Thank you for also raising the above concern with us.
We do apologize for the level of service that you have received from the sales team. This will be addressed with the relevant individual.
Have a great day.
Regards,
The Mondo Team
Mondo's reply07 Mar 2023, 12:17
Official
Hi Mart-Mari,
Trust you are well.
Thank you for posting a compliment on the services you received from Leah.
Thank you for also raising the above concern with us.
We do apologize for the level of service that you have received from the sales team. This will be addressed with the relevant individual.
Have a great day.
Regards,
The Mondo Team
Trust you are well.
Thank you for posting a compliment on the services you received from Leah.
Thank you for also raising the above concern with us.
We do apologize for the level of service that you have received from the sales team. This will be addressed with the relevant individual.
Have a great day.
Regards,
The Mondo Team
