1 reviews | Active since Nov 2019
**** service MobMTN
Good day I am a very disappointed customer .I received an a call from a sales consultant and she convinced me to take up this data sim only contract with MTN. It was something i needed but i should have trusted my gut .When i received my package there was 2 sim cards in and I only app**** for one. When i send an email to inform them and even did live chat on their website, I was ignored. I then went on their whatsapp chat and the consultant the got back to me only the next day .I advised her about this and all she told was that they apologize and asked me if i wish to cancel the one sim and i informed her yes .This conversation happened on the 05 February and now it seems that both was cancelled. No feedback nothing. **** service
Thank you for taking the time to write to us.
We sincerely apologise for the incorrect package you have received.
Your query RCO110539 has been allocated to one of our dedicated consultants who will be contacting you shortly.
Have a lovely day further.
Regards,
Mondo Team
Best regards,
Thank you for taking the time to write to us.
We sincerely apologise for the incorrect package you have received.
Your query RCO110539 has been allocated to one of our dedicated consultants who will be contacting you shortly.
Have a lovely day further.
Regards,
Mondo Team
Best regards,
As discussed with our consultant, please note that we have escalated your query to the MTN team to advise on the cancellations as Mondo only submitted one cancellation request.
We will keep you updated on the progress of this.
Regards,
Mondo Team
Best regards,
As discussed with our consultant, please note that we have escalated your query to the MTN team to advise on the cancellations as Mondo only submitted one cancellation request.
We will keep you updated on the progress of this.
Regards,
Mondo Team
Best regards,
As per communication with our team, please note that we are working on your cancellation request.
We will keep you updated on the progress of this.
Regards,
Mondo Team
Best regards,
As per communication with our team, please note that we are working on your cancellation request.
We will keep you updated on the progress of this.
Regards,
Mondo Team
Best regards,
As discussed with Kim, your contracts are cancelled and your query is resolved.
We will compensate you for the usage on one line only.
Should you have any further queries please feel free to call or email our team.
Regards,
Mondo Team
Best regards,
As discussed with Kim, your contracts are cancelled and your query is resolved.
We will compensate you for the usage on one line only.
Should you have any further queries please feel free to call or email our team.
Regards,
Mondo Team
Best regards,