LR
Lebo R
1 reviews | Active since Feb 2020
16 Aug 2022, 14:10
Service is *********** & disgusting
Your service highly *********** and lies. MTN made bad choice to partner with you. You decided to cancel my order without informing me. Your sales consultants are lying to MTN customers. What a disgrace.
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Replies (3)0
Replies (3)
Mondo's replyOfficial
16 Aug 2022, 14:37Good day Lebo,
Thank you for taking the time to write to us about your cancellation request.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you.
Your Case Number is: RCO260902.
Regards,
The Mondo Team
Thank you for taking the time to write to us about your cancellation request.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you.
Your Case Number is: RCO260902.
Regards,
The Mondo Team
Mondo's reply16 Aug 2022, 14:37
Official
Good day Lebo,
Thank you for taking the time to write to us about your cancellation request.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you.
Your Case Number is: RCO260902.
Regards,
The Mondo Team
Thank you for taking the time to write to us about your cancellation request.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you.
Your Case Number is: RCO260902.
Regards,
The Mondo Team
LR
Lebo R's updateReviewer Update
16 Aug 2022, 15:04I want to know who cancelled this order no: *** without my permission and why the order was not submitted and this one *** was submitted and finalised.
LR
Lebo R's update16 Aug 2022, 15:04
Reviewer Update
I want to know who cancelled this order no: *** without my permission and why the order was not submitted and this one *** was submitted and finalised.
Mondo's replyOfficial
17 Aug 2022, 10:02Hi Lebo,
Trust you are well.
As discussed with Mondo, the application that was done by Mondo reflects as canceled. Due to limited access to the system, we are unable to view who canceled the application or the reason for cancellation.
As per the MTN system, MTN direct has processed a new application for you ***.
Due to the above, your query will now be closed.
We do apologize for the inconvenience caused and this will be raised with the relevant departments.
Have a good day further.
Regards,
The Mondo Team
Trust you are well.
As discussed with Mondo, the application that was done by Mondo reflects as canceled. Due to limited access to the system, we are unable to view who canceled the application or the reason for cancellation.
As per the MTN system, MTN direct has processed a new application for you ***.
Due to the above, your query will now be closed.
We do apologize for the inconvenience caused and this will be raised with the relevant departments.
Have a good day further.
Regards,
The Mondo Team
Mondo's reply17 Aug 2022, 10:02
Official
Hi Lebo,
Trust you are well.
As discussed with Mondo, the application that was done by Mondo reflects as canceled. Due to limited access to the system, we are unable to view who canceled the application or the reason for cancellation.
As per the MTN system, MTN direct has processed a new application for you ***.
Due to the above, your query will now be closed.
We do apologize for the inconvenience caused and this will be raised with the relevant departments.
Have a good day further.
Regards,
The Mondo Team
Trust you are well.
As discussed with Mondo, the application that was done by Mondo reflects as canceled. Due to limited access to the system, we are unable to view who canceled the application or the reason for cancellation.
As per the MTN system, MTN direct has processed a new application for you ***.
Due to the above, your query will now be closed.
We do apologize for the inconvenience caused and this will be raised with the relevant departments.
Have a good day further.
Regards,
The Mondo Team