aA
annleeerasmus A
1 reviews | Active since Aug 2016
11 Dec 2021, 11:31
**** service from mondo
I spoke to a consultant on the 1st of December. My application was approved, i even received the contract. 10 days later still no package delivered, or even a call to arrange for delivery. i have sent numerous complaint mails, phoned them, live chatted, but no one can or wants to help
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Replies (2)0
Replies (2)
Mondo's replyOfficial
11 Dec 2021, 13:01 Hi Lee-ann,
Thank you for taking the time to write to us about your application.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query during business hours.
Your Case Number is: RCO160831.
Regards,
The Mondo Team
Thank you for taking the time to write to us about your application.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query during business hours.
Your Case Number is: RCO160831.
Regards,
The Mondo Team
Mondo's reply11 Dec 2021, 13:01
Official
Hi Lee-ann,
Thank you for taking the time to write to us about your application.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query during business hours.
Your Case Number is: RCO160831.
Regards,
The Mondo Team
Thank you for taking the time to write to us about your application.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query during business hours.
Your Case Number is: RCO160831.
Regards,
The Mondo Team
Mondo's replyOfficial
31 Dec 2021, 10:33Hi Lee-ann,
Trust you are well.
We have found that you have received your MTN delivery.
Your query is resolved and will be closed.
Thank you for allowing us to look into your query.
Please call or email us if you have any further queries.
Regards,
The Mondo Team
Trust you are well.
We have found that you have received your MTN delivery.
Your query is resolved and will be closed.
Thank you for allowing us to look into your query.
Please call or email us if you have any further queries.
Regards,
The Mondo Team
Mondo's reply31 Dec 2021, 10:33
Official
Hi Lee-ann,
Trust you are well.
We have found that you have received your MTN delivery.
Your query is resolved and will be closed.
Thank you for allowing us to look into your query.
Please call or email us if you have any further queries.
Regards,
The Mondo Team
Trust you are well.
We have found that you have received your MTN delivery.
Your query is resolved and will be closed.
Thank you for allowing us to look into your query.
Please call or email us if you have any further queries.
Regards,
The Mondo Team