pM
palesa M
1 reviews | Active since Jul 2016
23 Dec 2021, 12:31
**** service
Good day i have tried to contact your customer care center and all your agents drop the call. I took n MTN data sim through your company and it does not work. I have contacted MTN and they advised you loaded the incorrect address and therefore they cannot do anything and referred me to you. I have had this sim for 23 days, my debit went off but no wifi, this is honestly not fair. On the delivery note i noticed this weird address but just pushed it aside, where did the consultant get this address.
Helpful (0)
Replies (4)0
Replies (4)
Mondo's replyOfficial
23 Dec 2021, 12:44Good day Palesa,
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO164245
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO164245
Regards,
The Mondo Team
Mondo's reply23 Dec 2021, 12:44
Official
Good day Palesa,
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO164245
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO164245
Regards,
The Mondo Team
pM
palesa M's updateReviewer Update
23 Dec 2021, 13:16The issue is not with MTN but your company. Correct my address so my router and sim can work. Where did u guys get 12 selous drive? CORRECT IT
pM
palesa M's update23 Dec 2021, 13:16
Reviewer Update
The issue is not with MTN but your company. Correct my address so my router and sim can work. Where did u guys get 12 selous drive? CORRECT IT
Mondo's replyOfficial
23 Dec 2021, 15:39Good day,
Kindly note as per the system you have a Sim only Made for Me Home deal which requires you to have a home router so you will be able to use it.
Regards,
The Mondo Team
Kindly note as per the system you have a Sim only Made for Me Home deal which requires you to have a home router so you will be able to use it.
Regards,
The Mondo Team
Mondo's reply23 Dec 2021, 15:39
Official
Good day,
Kindly note as per the system you have a Sim only Made for Me Home deal which requires you to have a home router so you will be able to use it.
Regards,
The Mondo Team
Kindly note as per the system you have a Sim only Made for Me Home deal which requires you to have a home router so you will be able to use it.
Regards,
The Mondo Team
Mondo's replyOfficial
03 Jan 2022, 15:34Hi Palesa,
Please note that your SIM RICA has been done.
For further enquiries, you may contact the MTN activations team (the number will be sent to you shortly).
Your query will now be closed.
For further enquiries, you may contact our Customer Care Department.
Regards,
The Mondo Team
Please note that your SIM RICA has been done.
For further enquiries, you may contact the MTN activations team (the number will be sent to you shortly).
Your query will now be closed.
For further enquiries, you may contact our Customer Care Department.
Regards,
The Mondo Team
Mondo's reply03 Jan 2022, 15:34
Official
Hi Palesa,
Please note that your SIM RICA has been done.
For further enquiries, you may contact the MTN activations team (the number will be sent to you shortly).
Your query will now be closed.
For further enquiries, you may contact our Customer Care Department.
Regards,
The Mondo Team
Please note that your SIM RICA has been done.
For further enquiries, you may contact the MTN activations team (the number will be sent to you shortly).
Your query will now be closed.
For further enquiries, you may contact our Customer Care Department.
Regards,
The Mondo Team