HM
Happy M
1 reviews | Active since Nov 2020
17 Jun 2021, 09:47
**** service ??
**** services.. contact numbers never work, they don't rey to emails, I have send countless post to their Facebook page and they ignore me and reply to the next person.. they debit my account but they have never delivered ****.. pls stay away frm them. Now I m struggle to cancel their debit orders.. mxm
Helpful (0)
Replies (9)0
Replies (9)
Mondo's replyOfficial
17 Jun 2021, 09:55Hi Happy,
Thank you for taking the time to write to us with regards to your delivery query.
We sincerely apologize for the level of service you have received.
Kindly note your query has been assigned to a dedicated consultant who will contact you during business hours for further assistance.
Your Case Number is: RCO124152
Regards,
The Mondo Team
Thank you for taking the time to write to us with regards to your delivery query.
We sincerely apologize for the level of service you have received.
Kindly note your query has been assigned to a dedicated consultant who will contact you during business hours for further assistance.
Your Case Number is: RCO124152
Regards,
The Mondo Team
Mondo's reply17 Jun 2021, 09:55
Official
Hi Happy,
Thank you for taking the time to write to us with regards to your delivery query.
We sincerely apologize for the level of service you have received.
Kindly note your query has been assigned to a dedicated consultant who will contact you during business hours for further assistance.
Your Case Number is: RCO124152
Regards,
The Mondo Team
Thank you for taking the time to write to us with regards to your delivery query.
We sincerely apologize for the level of service you have received.
Kindly note your query has been assigned to a dedicated consultant who will contact you during business hours for further assistance.
Your Case Number is: RCO124152
Regards,
The Mondo Team
Mondo's replyOfficial
17 Jun 2021, 16:24Hi Happy,
As discussed with our consultant, please note that we have made arrangements for an urgent delivery to be done.
Our team will keep you updated on the progress of this.
Regards,
The Mondo Team
As discussed with our consultant, please note that we have made arrangements for an urgent delivery to be done.
Our team will keep you updated on the progress of this.
Regards,
The Mondo Team
Mondo's reply17 Jun 2021, 16:24
Official
Hi Happy,
As discussed with our consultant, please note that we have made arrangements for an urgent delivery to be done.
Our team will keep you updated on the progress of this.
Regards,
The Mondo Team
As discussed with our consultant, please note that we have made arrangements for an urgent delivery to be done.
Our team will keep you updated on the progress of this.
Regards,
The Mondo Team
Mondo's replyOfficial
21 Jun 2021, 15:37Hi Happy,
As discussed with our consultant, your delivery query is still in progress.
Our team will keep you updated on the progress of this.
Regards,
The Mondo Team
As discussed with our consultant, your delivery query is still in progress.
Our team will keep you updated on the progress of this.
Regards,
The Mondo Team
Mondo's reply21 Jun 2021, 15:37
Official
Hi Happy,
As discussed with our consultant, your delivery query is still in progress.
Our team will keep you updated on the progress of this.
Regards,
The Mondo Team
As discussed with our consultant, your delivery query is still in progress.
Our team will keep you updated on the progress of this.
Regards,
The Mondo Team
Mondo's replyOfficial
28 Jun 2021, 11:27Hi Happy.
Please note that we have attempted contacting you with no success.
Kindly note your Telkom delivery is still in progress.
You should receive this today.
We will keep you updated on the progress.
Regards,
The Mondo Team
Please note that we have attempted contacting you with no success.
Kindly note your Telkom delivery is still in progress.
You should receive this today.
We will keep you updated on the progress.
Regards,
The Mondo Team
Mondo's reply28 Jun 2021, 11:27
Official
Hi Happy.
Please note that we have attempted contacting you with no success.
Kindly note your Telkom delivery is still in progress.
You should receive this today.
We will keep you updated on the progress.
Regards,
The Mondo Team
Please note that we have attempted contacting you with no success.
Kindly note your Telkom delivery is still in progress.
You should receive this today.
We will keep you updated on the progress.
Regards,
The Mondo Team
Mondo's replyOfficial
01 Jul 2021, 15:21 Hi Happy,
Trust you are well.
As per your telephonic discussion with Nicole, please note that we have escalated an urgent delivery request to the relevant department.
Once we receive feedback, we will advise you accordingly.
We do apologize for the inconveniences caused.
Regards,The Mondo Team
Trust you are well.
As per your telephonic discussion with Nicole, please note that we have escalated an urgent delivery request to the relevant department.
Once we receive feedback, we will advise you accordingly.
We do apologize for the inconveniences caused.
Regards,The Mondo Team
Mondo's reply01 Jul 2021, 15:21
Official
Hi Happy,
Trust you are well.
As per your telephonic discussion with Nicole, please note that we have escalated an urgent delivery request to the relevant department.
Once we receive feedback, we will advise you accordingly.
We do apologize for the inconveniences caused.
Regards,The Mondo Team
Trust you are well.
As per your telephonic discussion with Nicole, please note that we have escalated an urgent delivery request to the relevant department.
Once we receive feedback, we will advise you accordingly.
We do apologize for the inconveniences caused.
Regards,The Mondo Team
HM
Happy M's updateReviewer Update
04 Jul 2021, 19:08After all this waiting and giving you the benefit of the doubt that u will deliver I think its only fair that we cancel the deal and you refund me. I have been patient enough. Just refund my admin fee aseblif.
HM
Happy M's update04 Jul 2021, 19:08
Reviewer Update
After all this waiting and giving you the benefit of the doubt that u will deliver I think its only fair that we cancel the deal and you refund me. I have been patient enough. Just refund my admin fee aseblif.
Mondo's replyOfficial
05 Jul 2021, 11:59Hi Happy,
As discussed with Nicole, please note that your Telkom delivery is in progress and delivery attempt will be made today.
Regards,
The Mondo Team
As discussed with Nicole, please note that your Telkom delivery is in progress and delivery attempt will be made today.
Regards,
The Mondo Team
Mondo's reply05 Jul 2021, 11:59
Official
Hi Happy,
As discussed with Nicole, please note that your Telkom delivery is in progress and delivery attempt will be made today.
Regards,
The Mondo Team
As discussed with Nicole, please note that your Telkom delivery is in progress and delivery attempt will be made today.
Regards,
The Mondo Team
Mondo's replyOfficial
06 Jul 2021, 15:03Hi Happy,
Trust you are well.
Please note that we have sent a request to the courier team to return your order.
Once the order is returned, a cancellation will be done.
Kindly note that a request of refund for your admin fee has been escalated to the relevant department.
Regards,
The Mondo Team
Trust you are well.
Please note that we have sent a request to the courier team to return your order.
Once the order is returned, a cancellation will be done.
Kindly note that a request of refund for your admin fee has been escalated to the relevant department.
Regards,
The Mondo Team
Mondo's reply06 Jul 2021, 15:03
Official
Hi Happy,
Trust you are well.
Please note that we have sent a request to the courier team to return your order.
Once the order is returned, a cancellation will be done.
Kindly note that a request of refund for your admin fee has been escalated to the relevant department.
Regards,
The Mondo Team
Trust you are well.
Please note that we have sent a request to the courier team to return your order.
Once the order is returned, a cancellation will be done.
Kindly note that a request of refund for your admin fee has been escalated to the relevant department.
Regards,
The Mondo Team
Mondo's replyOfficial
24 Jul 2021, 11:21Hi Happy,
Trust you are well.
As discussed with Nicole, we have found that you have received your SIM from Telkom.
Kindly note that the admin fee will reflect into your account at the end of next week.
Your query is resolved and will be closed.
Thank you for allowing us to look into your query.
Please call or email us if you have any further queries.
Regards,
The Mondo Team
Trust you are well.
As discussed with Nicole, we have found that you have received your SIM from Telkom.
Kindly note that the admin fee will reflect into your account at the end of next week.
Your query is resolved and will be closed.
Thank you for allowing us to look into your query.
Please call or email us if you have any further queries.
Regards,
The Mondo Team
Mondo's reply24 Jul 2021, 11:21
Official
Hi Happy,
Trust you are well.
As discussed with Nicole, we have found that you have received your SIM from Telkom.
Kindly note that the admin fee will reflect into your account at the end of next week.
Your query is resolved and will be closed.
Thank you for allowing us to look into your query.
Please call or email us if you have any further queries.
Regards,
The Mondo Team
Trust you are well.
As discussed with Nicole, we have found that you have received your SIM from Telkom.
Kindly note that the admin fee will reflect into your account at the end of next week.
Your query is resolved and will be closed.
Thank you for allowing us to look into your query.
Please call or email us if you have any further queries.
Regards,
The Mondo Team