Serusha Perumal Social Media Team, Rewardsco. Outstanding Customer service

Good day

I was struggling with my new upgrade, an investigation was lunched and I won the case because the agent that upgraded me from rewards did not disclose me paying for my old handset for another to months. I was struggling to get to the correct division and on and on I phoned. until I sent a very unsatisfying email and got response from Serusha Perumal Social Media Team, Rewardsco. And she has been working with me For three days. We got to a point where we got a line manager to help assist with unblocking my line and data line for my contract. I am very pleased with the service I received from her. She is the only one in 3 weeks that got something sorted for me. The lines are still not unlocked, but this was the best service I received in a very long time. I want to applauded her for her persistence and hard work and great heart towards my frustrating situation. I believe it will be sorted out today, and I can travel safely to JHB from Welkom, knowing I have means to communicate with people if I need to.