JA
Jaci A

1 reviews | Active since Aug 2017

22 Aug 2017, 08:45

Sending and charging for a product I did not order - now cannot return

I received a phone call from Buy Mondo a Vodacom outlet. They told me that they can change my contract and I will pay R50 less to receive and extra 3 gigs a month. I would receive a total of 5 gigs for R50 less than I am paying now. I stated in the conversation I am not agreeing to this deal, and I was told I must not worry they will send me paperwork to read more about the deal! (the conversation was recorded so all of this will be on tape) Next thing a box arrives for me which I sign for. When opening it its a pocket wifi - which I didn't order and I don't want. Now when phoning Buy Mondo and Vodacom to try return it and try find out why they sent it in the first place - I can't get through on the phone number and no reply to my email. Vodacom have no idea what I am talking about. I managed to talk to someone from Buy Mondo yesterday and they were clueIess and promised to get back to me which they havent. I dread to know what I a will be charged for this device. How do I get response and how do I return this package!!

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Replies (5)
Mondo
Mondo's reply22 Aug 2017, 17:42
Official

Good day Jaci,

Thank you for raising your query with Mondo Customer Care.

Kindly note that we are busy investigating your query and will revert with feedback ASAP.

Please do not hesitate to contact us, should you have any further queries.

Kind Regards

Mondo Customer Care

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JA
Jaci A's update23 Aug 2017, 14:30
Reviewer Update
What is there to investigate. I want to return a parcel that I did not order! Your customer care number NEVER gets answered, so what is the point of giving the number out! A lady phoned me yesterday regarding this issue, and said she would phone me back, but of course there was never a return call! I am disgusted by this company.
Mondo
Mondo's reply05 Sept 2017, 16:37
Official

Hello Jaci,

Thank you for allowing us to investigate your query.

As per your discussion with Kimona, your query has been resolved.

We would like to apologize for any inconvenience caused.

Please do not hesitate to contact us should you have any further queries.

Kind Regards,

Mondo Customer Care

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JA
Jaci A's update07 Sept 2017, 08:43
Reviewer Update
HI Mondo, After closing off this case being promised all was well, I saw this morning that a deduction was made on my bank account for this item!!! Please phone me as your customer care number never gets answered!
Mondo
Mondo's reply07 Sept 2017, 14:21
Official

Good day Jaci,

As per your discussion with Sasha today, your query has been escalated to Vodacom.

We would like to apologize for any inconvenience caused.

Kind Regards,

Mondo Customer Care

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