LA
Linelle A
1 reviews | Active since Oct 2017
17 Jun 2022, 11:19
Selling contracts with out stock
I app**** for a new contract with MTN and they said my order will be shipped with in 2 working days. I had to phone them several times regarding the contract just to find out it is now with Mondo and they don't have stock. How do you sell something to someone if you don't have stock and no one are able to tell me when they wil be receiving stock.
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Replies (2)0
Replies (2)
Mondo's replyOfficial
17 Jun 2022, 11:30Hi Linelle,
Thank you for taking the time to write to us about your MTN query.
Please note that these orders are advertised by MTN Direct and at the point of the sale, there was stock of the device.
Due to the high demand for your specified device, the stock had been depleted. Once the stock is replenished, the order will be dispatched to the courier team and the courier team will get in touch with you in order to set an appointment for delivery.
Alternatively, kindly advise if we may escalate your details to the sales team in order to process a device deal that is in stock.
We do apologize for the inconvenience caused.
Case Number: RCO240205
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN query.
Please note that these orders are advertised by MTN Direct and at the point of the sale, there was stock of the device.
Due to the high demand for your specified device, the stock had been depleted. Once the stock is replenished, the order will be dispatched to the courier team and the courier team will get in touch with you in order to set an appointment for delivery.
Alternatively, kindly advise if we may escalate your details to the sales team in order to process a device deal that is in stock.
We do apologize for the inconvenience caused.
Case Number: RCO240205
Regards,
The Mondo Team
Mondo's reply17 Jun 2022, 11:30
Official
Hi Linelle,
Thank you for taking the time to write to us about your MTN query.
Please note that these orders are advertised by MTN Direct and at the point of the sale, there was stock of the device.
Due to the high demand for your specified device, the stock had been depleted. Once the stock is replenished, the order will be dispatched to the courier team and the courier team will get in touch with you in order to set an appointment for delivery.
Alternatively, kindly advise if we may escalate your details to the sales team in order to process a device deal that is in stock.
We do apologize for the inconvenience caused.
Case Number: RCO240205
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN query.
Please note that these orders are advertised by MTN Direct and at the point of the sale, there was stock of the device.
Due to the high demand for your specified device, the stock had been depleted. Once the stock is replenished, the order will be dispatched to the courier team and the courier team will get in touch with you in order to set an appointment for delivery.
Alternatively, kindly advise if we may escalate your details to the sales team in order to process a device deal that is in stock.
We do apologize for the inconvenience caused.
Case Number: RCO240205
Regards,
The Mondo Team
Mondo's replyOfficial
24 Jun 2022, 13:43Hi Linelle,
Trust you are well.
Please note that your recent MTN application which was processed by Mondo reflects as canceled.
You may reapply for a deal online or at your nearest MTN store.
The above query will now be closed.
Regards,
The Mondo Team
Trust you are well.
Please note that your recent MTN application which was processed by Mondo reflects as canceled.
You may reapply for a deal online or at your nearest MTN store.
The above query will now be closed.
Regards,
The Mondo Team
Mondo's reply24 Jun 2022, 13:43
Official
Hi Linelle,
Trust you are well.
Please note that your recent MTN application which was processed by Mondo reflects as canceled.
You may reapply for a deal online or at your nearest MTN store.
The above query will now be closed.
Regards,
The Mondo Team
Trust you are well.
Please note that your recent MTN application which was processed by Mondo reflects as canceled.
You may reapply for a deal online or at your nearest MTN store.
The above query will now be closed.
Regards,
The Mondo Team