Selling a lie and refusing to take responsibility

Hi Nteboheng,

Trust you are well.

As discussed with Mondo, please take note of the below.

Dispute: 

• An internal investigation has been logged to have the sale call recording assessed.
• We should provide you with feedback by COB today or tomorrow morning.

How to obtain the sale call recording: 

• Visit your nearest MTN direct store
• Whilst at the store, contact us on ***
• Our customer care team will complete authentication and request to speak to the store consultant
• The call will be uploaded to the store and you may listen to the call at the store

MTN Collection & Cancellation: 

• We have sent an urgent collection request to our MTN warehouse dept., therefore, DSV couriers will be in contact with you in order to set an appointment for collection.
• Once the device is collected and returned to the MTN warehouse, a cancellation will be submitted for the returned device.
• We will keep you updated on the progress of this.

We do apologize for the inconvenience caused regarding your query.

Have a good day further.

Regards,

The Mondo Team

Good Day Nteboheng,

Trust you are well.

Please note that your MTN line has been cancelled and deactivated.

MTN Cancellation Reference: SR# ***

Your query has been resolved and will be closed.

We do apologize for the delay and inconvenience caused, however, thank you for allowing us to look into your query.

Should you require further assistance, please contact our Customer Service team. 

Have a lovely day further.
 
Regards,
 
The Mondo Team

Good Day Nteboheng,

Trust you are well.

Please note that your MTN account has been credited.

Credit Reference Number: SR# ***

Adjustment Number - MC*** 

You may contact the MTN Accounts Dept. on *** for assistance regarding your credit/account.

Have a great day further.

Regards,

The Mondo Team