1 reviews | Active since Jun 2021
selling a lie
I received a call from Mondo concerning a sim only deal. the lady offered me a MY MTNCHOICE Flexi for R120 and I took the deal. she advised that the deal is 20gb.10gb anytime and 10 gb night data but when i open the package i found two sim cards the one with data and the other with R150 airtime. And she said I'll start paying end of June.
Today morning i woke up with a bank notification saying R398.73 has Debited with Ref: MTN SP *****80, of Which is triple times than what i agreed ,it simply means that they have de*****ed me. they sold me a lie this is frustrating now some Debit have bounce due to their incompetence's
I am really not happy and very disappointed. I wish to cancel this contract I can't afford it I'm frustrated
Thank you for taking the time to write to us about your cancellation request.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO122823
Regards,
The Mondo Team
Thank you for taking the time to write to us about your cancellation request.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO122823
Regards,
The Mondo Team
Please note that the billing has been explained to you.
Going forward your billing should be in order.
Your query is resolved and will be closed.
Please call or email us if you have any further queries.
Regards,
The Mondo Team
Please note that the billing has been explained to you.
Going forward your billing should be in order.
Your query is resolved and will be closed.
Please call or email us if you have any further queries.
Regards,
The Mondo Team