SD
Sohail D

1 reviews | Active since Sept 2014

21 Sept 2016, 21:43

Scheme

<p>I have been contacted numerous times for a sale. On Friday the call centre agent made it very clear all calls are recorded. I asked him if therected are any additional costs. He advised no. Only the monthly cost. I received a sms on the 20th stating an administrator fee will be deducted. I was unaware of this. I phoned customer service. They advised , the contract will be cancelled. Today an amount of R99 has been deducted from Mondo. Is Telkom aware that Mondo is a company with no business ethics? Is Mondo aware they went against the consumer protection act? I have sent an email to customer. Received a reply that someone will contact me 'shortly'. Still waiting to be contacted. </p> <p> </p>

0
Replies (2)
Mondo
Mondo's reply22 Sept 2016, 13:07
Official

Good day Dhameshka,

Thank you for raising your query with Mondo Customer Care.

Kindly note that we are busy investigating your query and will revert with feedback ASAP. Please do not hesitate to contact us, should you have any further queries.

Kind Regards Mondo Customer Care ***

Best regards,

Mondo
Mondo's reply25 Jan 2017, 11:25
Official

Hello Dhameshka, Thank you for allowing us to investigate your complaint. Your query has been resolved. We would like to apologize for any inconvenience caused. Please do not hesitate to contact us should you have any further queries. Kind Regards Mondo Customer Care ***

Best regards,