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Imraan S

1 reviews | Active since Dec 2019

15 Sept 2021, 10:12

********s

Biggest bunch of liers,1st of all they confirm they are vodacom direct and I asked this numerous times on the call,2nd you don't get what was promised . I upgraded my data line from a 20gb to a 40gb day and 40gb night and 10gb for video's which should have been 90gb total ,here I'm still getting 20 day and 20 night,but the amount they deducted frkm my account is correct. Called vodacom and they gave me a number which I must call (chargeable call I might add) and now I must wait for 5 working days for them to check what was told over the voice call. The lady I spoke to when they called giving me all the information stated was correct,**** all the time just to renew my contract through them.please guys stay away from these guys and deal directly with the upgrades department by calling yourself to them

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Replies (1)
Mondo
Mondo's reply15 Sept 2021, 10:14
Official
Hi Imraan,
 
Thank you for taking the time to write to us about your Vodacom query.

We sincerely apologize for the level of service you have received.
 
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query. 
 
Your Case Number is: RCO136857
 
Regards,
 
The Mondo Team

Best regards,