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Pallang M

1 reviews | Active since Sept 2019

09 Sept 2019, 22:10

****s

Very unprofessional, I was called last week by one of the consultants she sold me a Huawei p20 lite contract on behalf of vodacom and told me to expect delivery in 5 days... I have received no feedback I have been waiting for my order when I tried calling the number she called me from it doesn't even go through... ********

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Replies (6)
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Pallang M's update09 Sept 2019, 22:31
Reviewer Update
Imagine getting a call while you in the office, you take the call and sacrifice your time and the consultant sells you a phone contract read the whole terms to which you agree and your 30 minutes is gone. She tells you to prep your fica documents wait for delivery in the next 5 business days which you do out of the excitement waiting for a new phone. She tells you to expect an SMS confirming your order to which you wait only to find out that's a lie, you try to call the number she called from it's not even going through no feedback no contact. I have an existing sim deal to which I pay R299 a month and after this experience of being made ti wait forever for a phone which will never come I'm thinking of cancelling my contract with mondo because they can't deliver to their promises they lie and give false hopes to customers
Mondo
Mondo's reply10 Sept 2019, 08:20
Official
Good Day Pallang, 

Thank you for raising your query with us.

Please note that we are attending to your query with the utmost urgency.

Kind Regards,

Mondo Team
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Pallang M's update10 Sept 2019, 09:48
Reviewer Update
Hopefully, the next reply will be telling me my phone is on the way if not you might as well cancel my sim card deal with you
Mondo
Mondo's reply10 Sept 2019, 09:52
Official
Good Day Pallang, 

Please note that our team has attempted contacting you with regards to your query however, we haven't been successful.

Kindly respond to our mail to advise what is the best possible time to contact you.
Kind Regards, 

Mondo Team
PM
Pallang M's update10 Sept 2019, 10:10
Reviewer Update
I have rep**** to your email no one has called yet
Mondo
Mondo's reply10 Sept 2019, 15:10
Official
Good Day Pallang, 

Please note that feedback has been provided to you on the status of your application and we have provided you with an update on the call findings.

Your query is resolved.

Should you have any further queries please feel free to call us or email us.
Kind Regards, 

Mondo Team