TS
Tia S

1 reviews | Active since Sept 2017

19 Sept 2017, 09:48

******** PEOPLE EVERYDAY!

On the 18th of July I contacted Vodacom, wanting to cancel my month to month data conctract, that was initially taken out in 2012. I was told that it is a fixed 24 month contract that I agreed to in March 2016. I told them I was unaware of agreeing to a new contract, if this is the case I would like to hear the call recordings. They said they would request these. After two weeks I contacted them again and they said the contract was taken out through Rewards Company I should speak to them. Rewards Company is Mondo, I phoned Mondo, they said the contract was taken out by BYTESV, which is Vodacom. Phoned Vodacom again, they said they will look into it, only to tell me it was done by Mondo. Calling Mondo trying to speak to someone who can help me is an half an hour phone call on my account, every week! Still no luck. After 2 months, no one can prove I have a contract, but I have to pay, no one can contact me to tell me what the hell is going on, I keep phoning NO LUCK. Stay very clear of this company!

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Replies (2)
Mondo
Mondo's reply19 Sept 2017, 10:41
Official

Good day Tia,

Thank you for raising your query with Mondo Customer Care.

Kindly note that we are busy investigating your query and will revert with feedback ASAP.

Please do not hesitate to contact us, should you have any further queries.

Kind Regards

Mondo Customer Care

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Mondo
Mondo's reply20 Oct 2017, 14:33
Official

Hello Tia,

Thank you for allowing us to investigate your query. As per your discussion with Kimona, your query has been resolved.

We would like to apologize for any inconvenience caused. Please do not hesitate to contact us should you have any further queries.

Kind Regards

Mondo Customer Care

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