pR
precious R

1 reviews | Active since Oct 2015

26 Feb 2022, 10:10

******** who are hungry for people's money and selling lies

I had a very disappointing and bad experience with Mondo,such a **** company.In January I app**** for a phone through them and then they told me my order will be delivered by Monday.On Monday the driver comes with a parcel only to find it's a simcard,I didn't apply for a simcard from the onset.So I immediately called the MTN call center and asked that stupid contract to be cancelled it was on the 26th of January 2022 and the guy I spoke to her promised to call me during the week to give me feedback.I waited till I had to follow up again and some lady there told me it was in process of being terminated.On the 24th of February I called again and I spoke to some lady there and she told me it was successful cancelled not me waking on the 25th getting a deduction of R230 of my account with a reference of MTN BP.Please note that I want my money, firstly I never app**** for any stupid simcard contract. @Hellopeter please intervene this people are ********☹️

0
Replies (4)
Mondo
Mondo's reply26 Feb 2022, 10:41
Official
Hi, 

Thank you for taking the time to write to us about your MTN query. We sincerely apologize for the level of service you have received. 

Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query. 

Your Case Number is:  RCO190609 

Regards, 

The Mondo Team
pR
precious R's update28 Feb 2022, 09:09
Reviewer Update
I guess you guys are still investigating but never hesitated to deduct my money :-(
Mondo
Mondo's reply28 Feb 2022, 10:14
Official
Hi Precious,

Trust you are well.

Please note that your query is in progress and we have escalated this to the relevant department for assistance.

Once we receive feedback, we will advise you accordingly.

Regards,

The Mondo Team
Mondo
Mondo's reply07 Mar 2022, 09:57
Official
Hi Precious,

Trust you are well.

Please be advised that your MTN cancellation has been done.

Your query will now be closed.

Should you require further assistance, please contact our Customer Service team. 

Regards,

The Mondo Team