********, DO NOT ENTER IN ANY CONTRACT WITH THEM!

Item: Mondo
Rating: 1
Author: nolwazi M

I have made countless phone calls and sent countless emails to MTN and Mondo with minimal response and no progress. Firstly, I cancelled the contract within a few days after taking it, I was still charged R700 and no one could explain why. Secondly, I called both MTN to cancel the contract and I was told it was cancelled but I still being charged money and this is A YEAR AFTER THE CONTRACT WAS CANCELLED.

Their service is pathetic and they don't answer calls and they do not call you back when they say they will.

Helpful (0)

Replies (2)

Mondo's replyOfficial

20 Jun 2022, 13:21

Hi Nolwazi,

Thank you for taking the time to write to us about your MTN credit query.

We do apologize for the level of service which you have received.

Kindly note that your MTN line was canceled and we have sent a request to our finance team in order to process a credit.

Once we receive an update, we will advise you accordingly.

Case Number: RCO130134

Regards,

The Mondo Team

Mondo's reply20 Jun 2022, 13:21

Official

Mondo's replyOfficial

14 Jul 2022, 16:21

Hi Nolwazi,

Trust you are well.

Please note that your MTN credit has been passed.

Due to the above, your query will now be closed.

For further assistance, you may contact our Customer Care Team.

Have a lovely day further.

Regards,

The Mondo Team

Mondo's reply14 Jul 2022, 16:21

Official