NM
Nikita M
1 reviews | Active since Nov 2021
17 Jun 2022, 15:35
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This company told me on a recorded call that I can cancel my migration request within 10 days, however when I try to call them, as urged by MTN seeing as they have no way to cancel themselves, the line goes silent and when you do get the opportunity to finally speak to a consultant (Ronaldo) they tell you they will be actioning the cancelation request only to put you on hold and then let the line go silent... So NO WAY of canceling a request if you change your mind and can no longer go through with it
Helpful (0)
Replies (2)0
Replies (2)Mondo's replyOfficial
17 Jun 2022, 15:50Hi Nikita,
Thank you for taking the time to write to us about your MTN migration cancellation request.
We do apologize for the level of service which you have received thus far.
Please note that as per our records, a migration reversal has been sent to the MTN team.
Once we receive feedback, we will advise you accordingly.
Case Number: RCO240449
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN migration cancellation request.
We do apologize for the level of service which you have received thus far.
Please note that as per our records, a migration reversal has been sent to the MTN team.
Once we receive feedback, we will advise you accordingly.
Case Number: RCO240449
Regards,
The Mondo Team
Mondo's reply17 Jun 2022, 15:50
Official
Hi Nikita,
Thank you for taking the time to write to us about your MTN migration cancellation request.
We do apologize for the level of service which you have received thus far.
Please note that as per our records, a migration reversal has been sent to the MTN team.
Once we receive feedback, we will advise you accordingly.
Case Number: RCO240449
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN migration cancellation request.
We do apologize for the level of service which you have received thus far.
Please note that as per our records, a migration reversal has been sent to the MTN team.
Once we receive feedback, we will advise you accordingly.
Case Number: RCO240449
Regards,
The Mondo Team
Mondo's replyOfficial
19 Jul 2022, 13:48Hi Nikita,
Trust you are well.
Please note that your MTN migration was reversed.
Your query has been resolved and will be closed.
We do apologize for the delayed response.
Should you require further assistance, please contact our Customer Service team.
Regards,
The Mondo Team
Trust you are well.
Please note that your MTN migration was reversed.
Your query has been resolved and will be closed.
We do apologize for the delayed response.
Should you require further assistance, please contact our Customer Service team.
Regards,
The Mondo Team
Mondo's reply19 Jul 2022, 13:48
Official
Hi Nikita,
Trust you are well.
Please note that your MTN migration was reversed.
Your query has been resolved and will be closed.
We do apologize for the delayed response.
Should you require further assistance, please contact our Customer Service team.
Regards,
The Mondo Team
Trust you are well.
Please note that your MTN migration was reversed.
Your query has been resolved and will be closed.
We do apologize for the delayed response.
Should you require further assistance, please contact our Customer Service team.
Regards,
The Mondo Team
