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Portia M

1 reviews | Active since Nov 2016

08 May 2020, 14:15

********

I received a call yesterday from one of rewardsco saying they are calling from mtn they did not even specify that they are from rewardsco mtn customer service had to tell me it was rewardsco. The lady called yesterday at 5pm, **** to me to sell me a migration on my existing contract with mtn saying the migration is free because mtn has reduced its prices and I asked if it's free and she said yes. She is a **** and a **** I dnt want anything extra charged on my account and I never for anything deal with third parties. ***** I'm very angry mtn said they have nothing for free and they confirmed that the number is for rewardsco and they work with mtn. Mtn work with companies that are *********** and are desperate for sales therefore they ***** us even. The lady said I can cancel for any reason in 10 days therefore I want whatever migration cancelled and my account left with mtn on it's original form.

0
Replies (3)
Mondo
Mondo's reply08 May 2020, 15:56
Official
Good Day Portia, 

Thank you for raising your query with us.

Please note that we will be in contact with you shortly. 

Kind Regards, 

Mondo Team
Mondo
Mondo's reply12 May 2020, 15:31
Official
Good Day Portia, 

Please note that your request has been escalated to MTN.

Our team will keep you updated on the progress of this.

Kind Regards, 

Mondo Team
Mondo
Mondo's reply13 May 2020, 08:26
Official
Good Day Portia, 

As discussed with our consultant, please note that your query is resolved and closed.

Should you have any further queries please call us on ***.

Kind Regards, 

Mondo Team