KB
Khensani B
1 reviews | Active since Apr 2015
01 Jun 2022, 05:23
********
I upgraded my contract with mondo and mtn, upgrade was processed and new device delivered, what the agent failed to mention was that I would have to pay a R1500 for the first month. I got the shock of my life when this was debited from my account at the end of the month, I would like to cancel my subscription all together as I would of never agreed to the upgrade had I been told of this fee!
Helpful (0)
Replies (4)0
Replies (4)
Mondo's replyOfficial
01 Jun 2022, 08:53Good day Khensani,
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Please note that we have escalated your query to the relevant department for urgent assistance.
Once we receive feedback, we will advise you accordingly.
Your Case Number is: RCO225178
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Please note that we have escalated your query to the relevant department for urgent assistance.
Once we receive feedback, we will advise you accordingly.
Your Case Number is: RCO225178
Regards,
The Mondo Team
Mondo's reply01 Jun 2022, 08:53
Official
Good day Khensani,
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Please note that we have escalated your query to the relevant department for urgent assistance.
Once we receive feedback, we will advise you accordingly.
Your Case Number is: RCO225178
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Please note that we have escalated your query to the relevant department for urgent assistance.
Once we receive feedback, we will advise you accordingly.
Your Case Number is: RCO225178
Regards,
The Mondo Team
KB
Khensani B's updateReviewer Update
03 Jun 2022, 11:52still no feedback -*********** company.
KB
Khensani B's update03 Jun 2022, 11:52
Reviewer Update
still no feedback -*********** company.
Mondo's replyOfficial
07 Jun 2022, 11:10Hi Khensani,
Please note that we are still looking into your query.
We do apologize for the delay.
Regards,
The Mondo Team
Please note that we are still looking into your query.
We do apologize for the delay.
Regards,
The Mondo Team
Mondo's reply07 Jun 2022, 11:10
Official
Hi Khensani,
Please note that we are still looking into your query.
We do apologize for the delay.
Regards,
The Mondo Team
Please note that we are still looking into your query.
We do apologize for the delay.
Regards,
The Mondo Team
Mondo's replyOfficial
20 Jun 2022, 13:05Hi Khensani,
Please note that our internal investigation has been complete and as per the recording the sales consultant advised you of the pro-rata and early upgrade fees.
Should you require to listen to the sale call recording, you may follow the below;
Should you require a cancellation, you may contact the MTN Team on 083135.
The above query will now be closed.
Have a great day further.
Regards,
The Mondo Team
Please note that our internal investigation has been complete and as per the recording the sales consultant advised you of the pro-rata and early upgrade fees.
Should you require to listen to the sale call recording, you may follow the below;
- Visit your nearest MTN Direct Store
- Whilst at the store, contact us on ***
- We will complete authentication with you and request to speak to the store consultant
- The call will then be uploaded to the store's email address and you may listen to the call at the store
Should you require a cancellation, you may contact the MTN Team on 083135.
The above query will now be closed.
Have a great day further.
Regards,
The Mondo Team
Mondo's reply20 Jun 2022, 13:05
Official
Hi Khensani,
Please note that our internal investigation has been complete and as per the recording the sales consultant advised you of the pro-rata and early upgrade fees.
Should you require to listen to the sale call recording, you may follow the below;
Should you require a cancellation, you may contact the MTN Team on 083135.
The above query will now be closed.
Have a great day further.
Regards,
The Mondo Team
Please note that our internal investigation has been complete and as per the recording the sales consultant advised you of the pro-rata and early upgrade fees.
Should you require to listen to the sale call recording, you may follow the below;
- Visit your nearest MTN Direct Store
- Whilst at the store, contact us on ***
- We will complete authentication with you and request to speak to the store consultant
- The call will then be uploaded to the store's email address and you may listen to the call at the store
Should you require a cancellation, you may contact the MTN Team on 083135.
The above query will now be closed.
Have a great day further.
Regards,
The Mondo Team