AvDdR
Adrian von Doetinchem de Rande
1 reviews | Active since Feb 2010
01 Jun 2022, 07:36
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I got a call from them on the 1st April around upgrading my Vodacom Contract, so I agreed to it, on condition that when my contract expired on the 1st May, I would be able to go in store and upgrade my handset.
Surprise, Surprise on the 3rd May i went in store to upgrade my my handset. I then get informed that my contract has been upgraded and I am unable to upgrade my handset. So I call Mondo to reverse this on the 3rd and have been battling with them for a month to get this resolved.
Surely this is ******* with the NCR..!
Helpful (0)
Replies (2)0
Replies (2)
Mondo's replyOfficial
01 Jun 2022, 08:37Hi Adrian,
Thank you for taking the time to write to us about your Vodacom upgrade reversal query.
We do apologize for the level of service which you have received thus far.
Kindly note that we are currently looking into your query and you will receive feedback within today.
Case Number: RCO229501
Regards,
The Mondo Team
Thank you for taking the time to write to us about your Vodacom upgrade reversal query.
We do apologize for the level of service which you have received thus far.
Kindly note that we are currently looking into your query and you will receive feedback within today.
Case Number: RCO229501
Regards,
The Mondo Team
Mondo's reply01 Jun 2022, 08:37
Official
Hi Adrian,
Thank you for taking the time to write to us about your Vodacom upgrade reversal query.
We do apologize for the level of service which you have received thus far.
Kindly note that we are currently looking into your query and you will receive feedback within today.
Case Number: RCO229501
Regards,
The Mondo Team
Thank you for taking the time to write to us about your Vodacom upgrade reversal query.
We do apologize for the level of service which you have received thus far.
Kindly note that we are currently looking into your query and you will receive feedback within today.
Case Number: RCO229501
Regards,
The Mondo Team
Mondo's replyOfficial
02 Jun 2022, 09:04Hi Adrian,
Please note that your Vodacom upgrade reversal has been done.
Your query will now be closed.
Should you require further assistance, please contact our Customer Service team.
Regards,
The Mondo Team
Please note that your Vodacom upgrade reversal has been done.
Your query will now be closed.
Should you require further assistance, please contact our Customer Service team.
Regards,
The Mondo Team
Mondo's reply02 Jun 2022, 09:04
Official
Hi Adrian,
Please note that your Vodacom upgrade reversal has been done.
Your query will now be closed.
Should you require further assistance, please contact our Customer Service team.
Regards,
The Mondo Team
Please note that your Vodacom upgrade reversal has been done.
Your query will now be closed.
Should you require further assistance, please contact our Customer Service team.
Regards,
The Mondo Team