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sinazo Z

1 reviews | Active since Sept 2014

14 Sept 2022, 16:18

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I am soo disgusted with this service. I received a call yesterday and while on application i realised i wanted to cancel and after that i received a Debi check of R3000 and i declined. I have been on their WhatsApp since yesterday. CAN YOU CANCEL THAT APPLICATION PLEASE.

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Replies (3)
Mondo
Mondo's reply14 Sept 2022, 16:23
Official
Good day Sinazo,
 
Thank you for taking the time to write to us about your MTN query.

We sincerely apologize for the level of service you have received.

We will get one of our Customer Care Consultant to contact you and assist with your query. 
 
Your Case Number is: RCO272363
 
Regards,
 
The Mondo Team
Mondo
Mondo's reply15 Sept 2022, 11:04
Official
Hi Sinazo,

Trust you are well.

Please note that your MTN cancellation is currently in-progress.

Once we receive an update, we will advise you.

Regards,

The Mondo Team
Mondo
Mondo's reply19 Sept 2022, 14:24
Official
Hi Sinazo,

Trust you are well.

Please note that your MTN order was returned to the warehouse and your application has been cancelled.

Due to the above, your query will now be closed.

Thank you for allowing us to look into your query.

Should you require further assistance, you may contact our Customer Care Team.

Have a lovely day further.

Regards,

The Mondo Team