QP
Quinton P
1 reviews | Active since Mar 2021
31 Mar 2021, 12:35
********!!!
********! Liers! Sales people are very smooth, i'll give them that. I hope this company/department can be closed down as they bull**** people into taking contracts from them and can't deliver what was promised!
Helpful (0)
Replies (21)0
Replies (21)QP
Quinton P's updateReviewer Update
31 Mar 2021, 13:01 RCO115328 I have cancelled and want all moneys debited refunded and my numbers restored, aswell as airtime lost in this **** please... After this, i will remove review
QP
Quinton P's update31 Mar 2021, 13:01
Reviewer Update
RCO115328 I have cancelled and want all moneys debited refunded and my numbers restored, aswell as airtime lost in this **** please... After this, i will remove review
Mondo's replyOfficial
01 Apr 2021, 09:48Hi Quinton
Thank you for sharing your experience with us.
Please note that our team has attempted contacting you with no success.
We have escalated your cancellation to MTN and advised them to place priority on this.
Our team will keep you updated on the progress.
Regards,
The Mondo Team
Thank you for sharing your experience with us.
Please note that our team has attempted contacting you with no success.
We have escalated your cancellation to MTN and advised them to place priority on this.
Our team will keep you updated on the progress.
Regards,
The Mondo Team
Mondo's reply01 Apr 2021, 09:48
Official
Hi Quinton
Thank you for sharing your experience with us.
Please note that our team has attempted contacting you with no success.
We have escalated your cancellation to MTN and advised them to place priority on this.
Our team will keep you updated on the progress.
Regards,
The Mondo Team
Thank you for sharing your experience with us.
Please note that our team has attempted contacting you with no success.
We have escalated your cancellation to MTN and advised them to place priority on this.
Our team will keep you updated on the progress.
Regards,
The Mondo Team
Mondo's replyOfficial
06 Apr 2021, 09:24Hi Quinton, As discussed with Kim, please note that our management has escalated your cancellation to MTN’s management team. We will keep you updated on the progress of this.
Regards,
The Mondo Team
Regards,
The Mondo Team
Mondo's reply06 Apr 2021, 09:24
Official
Hi Quinton, As discussed with Kim, please note that our management has escalated your cancellation to MTN’s management team. We will keep you updated on the progress of this.
Regards,
The Mondo Team
Regards,
The Mondo Team
QP
Quinton P's updateReviewer Update
08 Apr 2021, 08:52Good morning
I see on one of your replies that you attemted to contact me, yet another lie. It has been more than a week now, where i canceled these so called contracts and we can not use our phones. We have been passed from department to department between mtn and mondo and nobody is doing anything to assist us.
I see on one of your replies that you attemted to contact me, yet another lie. It has been more than a week now, where i canceled these so called contracts and we can not use our phones. We have been passed from department to department between mtn and mondo and nobody is doing anything to assist us.
QP
Quinton P's update08 Apr 2021, 08:52
Reviewer Update
Good morning
I see on one of your replies that you attemted to contact me, yet another lie. It has been more than a week now, where i canceled these so called contracts and we can not use our phones. We have been passed from department to department between mtn and mondo and nobody is doing anything to assist us.
I see on one of your replies that you attemted to contact me, yet another lie. It has been more than a week now, where i canceled these so called contracts and we can not use our phones. We have been passed from department to department between mtn and mondo and nobody is doing anything to assist us.
QP
Quinton P's updateReviewer Update
08 Apr 2021, 08:54 Hi Quinton, As discussed with Kim, please note that our management has escalated your cancellation to MTN’s management team. We will keep you updated on the progress of this.
Regards,
The Mondo Team
Nobody has even attemted to contact us...
Regards,
The Mondo Team
Nobody has even attemted to contact us...
QP
Quinton P's update08 Apr 2021, 08:54
Reviewer Update
Hi Quinton, As discussed with Kim, please note that our management has escalated your cancellation to MTN’s management team. We will keep you updated on the progress of this.
Regards,
The Mondo Team
Nobody has even attemted to contact us...
Regards,
The Mondo Team
Nobody has even attemted to contact us...
QP
Quinton P's updateReviewer Update
08 Apr 2021, 08:57 Hi Quinton
Thank you for sharing your experience with us.
Please note that our team has attempted contacting you with no success.
We have escalated your cancellation to MTN and advised them to place priority on this.
Our team will keep you updated on the progress.
Regards,
The Mondo Team
Nobody has even attemted to contact me...
Thank you for sharing your experience with us.
Please note that our team has attempted contacting you with no success.
We have escalated your cancellation to MTN and advised them to place priority on this.
Our team will keep you updated on the progress.
Regards,
The Mondo Team
Nobody has even attemted to contact me...
QP
Quinton P's update08 Apr 2021, 08:57
Reviewer Update
Hi Quinton
Thank you for sharing your experience with us.
Please note that our team has attempted contacting you with no success.
We have escalated your cancellation to MTN and advised them to place priority on this.
Our team will keep you updated on the progress.
Regards,
The Mondo Team
Nobody has even attemted to contact me...
Thank you for sharing your experience with us.
Please note that our team has attempted contacting you with no success.
We have escalated your cancellation to MTN and advised them to place priority on this.
Our team will keep you updated on the progress.
Regards,
The Mondo Team
Nobody has even attemted to contact me...
QP
Quinton P's updateReviewer Update
08 Apr 2021, 09:06Poovarsha
Kim
Silindile
These are the people from Mondo that promised to help and give feedback and just not bothered, as they sit back and earn their salaries where my business numbers has been shut off.
Kim
Silindile
These are the people from Mondo that promised to help and give feedback and just not bothered, as they sit back and earn their salaries where my business numbers has been shut off.
QP
Quinton P's update08 Apr 2021, 09:06
Reviewer Update
Poovarsha
Kim
Silindile
These are the people from Mondo that promised to help and give feedback and just not bothered, as they sit back and earn their salaries where my business numbers has been shut off.
Kim
Silindile
These are the people from Mondo that promised to help and give feedback and just not bothered, as they sit back and earn their salaries where my business numbers has been shut off.
Mondo's replyOfficial
08 Apr 2021, 09:25Hi Quinton
Please note that MTN has advised that the sim/serial numbers captured on the system we have access to does not match the system that MTN Direct uses.
As a trade partner we have limited access to the information.
Thank you for chatting to us and providing us with the numbers you need to be migrated to prepaid.
We have escalated this to MTN Management and will revert with feedback.
Regards,
The Mondo Team
Please note that MTN has advised that the sim/serial numbers captured on the system we have access to does not match the system that MTN Direct uses.
As a trade partner we have limited access to the information.
Thank you for chatting to us and providing us with the numbers you need to be migrated to prepaid.
We have escalated this to MTN Management and will revert with feedback.
Regards,
The Mondo Team
Mondo's reply08 Apr 2021, 09:25
Official
Hi Quinton
Please note that MTN has advised that the sim/serial numbers captured on the system we have access to does not match the system that MTN Direct uses.
As a trade partner we have limited access to the information.
Thank you for chatting to us and providing us with the numbers you need to be migrated to prepaid.
We have escalated this to MTN Management and will revert with feedback.
Regards,
The Mondo Team
Please note that MTN has advised that the sim/serial numbers captured on the system we have access to does not match the system that MTN Direct uses.
As a trade partner we have limited access to the information.
Thank you for chatting to us and providing us with the numbers you need to be migrated to prepaid.
We have escalated this to MTN Management and will revert with feedback.
Regards,
The Mondo Team
QP
Quinton P's updateReviewer Update
09 Apr 2021, 10:57We are taking all this information to the public, including the names of every person we have spoken to regarding our problem if our numbers are not sorted by today...
QP
Quinton P's update09 Apr 2021, 10:57
Reviewer Update
We are taking all this information to the public, including the names of every person we have spoken to regarding our problem if our numbers are not sorted by today...
QP
Quinton P's updateReviewer Update
09 Apr 2021, 10:58Kim only responds when we post a review on Hello Peter
QP
Quinton P's update09 Apr 2021, 10:58
Reviewer Update
Kim only responds when we post a review on Hello Peter
Mondo's replyOfficial
09 Apr 2021, 11:02Hi Quinton
As mentioned on email earlier today, we have our management team liaising with MTN on getting the numbers migrated to prepaid. We have advised the team to place priority on this.
Kindly bear with us as we are unable to action this our side.
We will keep you updated on the progress of this.
Regards,
The Mondo Team
As mentioned on email earlier today, we have our management team liaising with MTN on getting the numbers migrated to prepaid. We have advised the team to place priority on this.
Kindly bear with us as we are unable to action this our side.
We will keep you updated on the progress of this.
Regards,
The Mondo Team
Mondo's reply09 Apr 2021, 11:02
Official
Hi Quinton
As mentioned on email earlier today, we have our management team liaising with MTN on getting the numbers migrated to prepaid. We have advised the team to place priority on this.
Kindly bear with us as we are unable to action this our side.
We will keep you updated on the progress of this.
Regards,
The Mondo Team
As mentioned on email earlier today, we have our management team liaising with MTN on getting the numbers migrated to prepaid. We have advised the team to place priority on this.
Kindly bear with us as we are unable to action this our side.
We will keep you updated on the progress of this.
Regards,
The Mondo Team
QP
Quinton P's updateReviewer Update
09 Apr 2021, 11:03 Email Complaints@mtn.com. Should MTN fail to resolve your complaint in 14 days the complaint may be escalated to ICASA at ***
QP
Quinton P's update09 Apr 2021, 11:03
Reviewer Update
Email Complaints@mtn.com. Should MTN fail to resolve your complaint in 14 days the complaint may be escalated to ICASA at ***
QP
Quinton P's updateReviewer Update
09 Apr 2021, 11:06 Mtn and Mondo
Long story short. Been with mtn for some years now. We recently took out two contracts from Mondo and was **** to on what the contracts offers in order for the chap to close the sale. We immidiatly canceled the contracts and was assured that our simcards would be changed back to pre-paid. This was two weeks ago. Mondo and Mtn is just passing the ball and nobody is doing anything about this, with our numbers being de-activated, our business is taking strain. We are running our business from these numbers. We have been on the phone with MTN and Mondo every day for the last 2 weeks with no feedback or the decency to just keep us in loop as to what the problem is. I am sure we have spoken to more than 50 peole from these two companies and not one of them can resolve this issue....
Long story short. Been with mtn for some years now. We recently took out two contracts from Mondo and was **** to on what the contracts offers in order for the chap to close the sale. We immidiatly canceled the contracts and was assured that our simcards would be changed back to pre-paid. This was two weeks ago. Mondo and Mtn is just passing the ball and nobody is doing anything about this, with our numbers being de-activated, our business is taking strain. We are running our business from these numbers. We have been on the phone with MTN and Mondo every day for the last 2 weeks with no feedback or the decency to just keep us in loop as to what the problem is. I am sure we have spoken to more than 50 peole from these two companies and not one of them can resolve this issue....
QP
Quinton P's update09 Apr 2021, 11:06
Reviewer Update
Mtn and Mondo
Long story short. Been with mtn for some years now. We recently took out two contracts from Mondo and was **** to on what the contracts offers in order for the chap to close the sale. We immidiatly canceled the contracts and was assured that our simcards would be changed back to pre-paid. This was two weeks ago. Mondo and Mtn is just passing the ball and nobody is doing anything about this, with our numbers being de-activated, our business is taking strain. We are running our business from these numbers. We have been on the phone with MTN and Mondo every day for the last 2 weeks with no feedback or the decency to just keep us in loop as to what the problem is. I am sure we have spoken to more than 50 peole from these two companies and not one of them can resolve this issue....
Long story short. Been with mtn for some years now. We recently took out two contracts from Mondo and was **** to on what the contracts offers in order for the chap to close the sale. We immidiatly canceled the contracts and was assured that our simcards would be changed back to pre-paid. This was two weeks ago. Mondo and Mtn is just passing the ball and nobody is doing anything about this, with our numbers being de-activated, our business is taking strain. We are running our business from these numbers. We have been on the phone with MTN and Mondo every day for the last 2 weeks with no feedback or the decency to just keep us in loop as to what the problem is. I am sure we have spoken to more than 50 peole from these two companies and not one of them can resolve this issue....
Mondo's replyOfficial
09 Apr 2021, 11:07Hi Quinton
We apologize for the turnaround time in resolving this matter.
Our team has escalated this to MTN.
We will keep you updated on the progress of this.
Regards,
The Mondo Team
We apologize for the turnaround time in resolving this matter.
Our team has escalated this to MTN.
We will keep you updated on the progress of this.
Regards,
The Mondo Team
Mondo's reply09 Apr 2021, 11:07
Official
Hi Quinton
We apologize for the turnaround time in resolving this matter.
Our team has escalated this to MTN.
We will keep you updated on the progress of this.
Regards,
The Mondo Team
We apologize for the turnaround time in resolving this matter.
Our team has escalated this to MTN.
We will keep you updated on the progress of this.
Regards,
The Mondo Team
Mondo's replyOfficial
12 Apr 2021, 11:49Hi Quinton
Our management team is still liaising with MTN on the cancellation request and we have requested for priority to be placed on this.
We will keep you updated on the progress of this.
Regards,
The Mondo Team
Our management team is still liaising with MTN on the cancellation request and we have requested for priority to be placed on this.
We will keep you updated on the progress of this.
Regards,
The Mondo Team
Mondo's reply12 Apr 2021, 11:49
Official
Hi Quinton
Our management team is still liaising with MTN on the cancellation request and we have requested for priority to be placed on this.
We will keep you updated on the progress of this.
Regards,
The Mondo Team
Our management team is still liaising with MTN on the cancellation request and we have requested for priority to be placed on this.
We will keep you updated on the progress of this.
Regards,
The Mondo Team
Mondo's replyOfficial
19 Apr 2021, 09:38Hi Quinton
Please accept our sincere apologies for the delay in this matter being resolved.
Our management team has advised the MTN management team to prioritize this migration to prepaid request.
We will keep you updated on the progress of this.
Regards,
The Mondo Team
Please accept our sincere apologies for the delay in this matter being resolved.
Our management team has advised the MTN management team to prioritize this migration to prepaid request.
We will keep you updated on the progress of this.
Regards,
The Mondo Team
Mondo's reply19 Apr 2021, 09:38
Official
Hi Quinton
Please accept our sincere apologies for the delay in this matter being resolved.
Our management team has advised the MTN management team to prioritize this migration to prepaid request.
We will keep you updated on the progress of this.
Regards,
The Mondo Team
Please accept our sincere apologies for the delay in this matter being resolved.
Our management team has advised the MTN management team to prioritize this migration to prepaid request.
We will keep you updated on the progress of this.
Regards,
The Mondo Team
Mondo's replyOfficial
20 Apr 2021, 15:14Hi Quinton
Please note that MTN has advised that the sim cards are not active on the network.
Your query is resolved and will be closed.
Should you have any further queries please feel free to call or email us.
Regards,
The Mondo Team
Please note that MTN has advised that the sim cards are not active on the network.
Your query is resolved and will be closed.
Should you have any further queries please feel free to call or email us.
Regards,
The Mondo Team
Mondo's reply20 Apr 2021, 15:14
Official
Hi Quinton
Please note that MTN has advised that the sim cards are not active on the network.
Your query is resolved and will be closed.
Should you have any further queries please feel free to call or email us.
Regards,
The Mondo Team
Please note that MTN has advised that the sim cards are not active on the network.
Your query is resolved and will be closed.
Should you have any further queries please feel free to call or email us.
Regards,
The Mondo Team
QP
Quinton P's updateReviewer Update
30 Apr 2021, 09:26Still not resolved. Liers
QP
Quinton P's update30 Apr 2021, 09:26
Reviewer Update
Still not resolved. Liers
QP
Quinton P's updateReviewer Update
30 Apr 2021, 12:07image.png 36.39 KB
QP
Quinton P's update30 Apr 2021, 12:07
Reviewer Update
image.png 36.39 KB
QP
Quinton P's updateReviewer Update
30 Apr 2021, 12:10Please be advised that we have today contacted ICASA for assistance, due to the fact that this matter has still not been resolved. We will be drawing up a petition to withdraw Mondo's services in their entirety. We again mailed this morning asking that we please be contacted by Kim from Mondo, to no avail, we have exhausted all measures available to us and are now forced to approach ICASA for assistance which they are willing to give us. Mondo just keeps on passing the buck to MTN and MTN says Mondo are the ones who are not complying with procedure.
QP
Quinton P's update30 Apr 2021, 12:10
Reviewer Update
Please be advised that we have today contacted ICASA for assistance, due to the fact that this matter has still not been resolved. We will be drawing up a petition to withdraw Mondo's services in their entirety. We again mailed this morning asking that we please be contacted by Kim from Mondo, to no avail, we have exhausted all measures available to us and are now forced to approach ICASA for assistance which they are willing to give us. Mondo just keeps on passing the buck to MTN and MTN says Mondo are the ones who are not complying with procedure.
Mondo's replyOfficial
30 Apr 2021, 12:39Hi Quinton
Please note that we have escalated this to MTN to advise what went wrong here.
Our team will revert with feedback.
Regards,
The Mondo Team
Please note that we have escalated this to MTN to advise what went wrong here.
Our team will revert with feedback.
Regards,
The Mondo Team
Mondo's reply30 Apr 2021, 12:39
Official
Hi Quinton
Please note that we have escalated this to MTN to advise what went wrong here.
Our team will revert with feedback.
Regards,
The Mondo Team
Please note that we have escalated this to MTN to advise what went wrong here.
Our team will revert with feedback.
Regards,
The Mondo Team