WD
Wen D

1 reviews | Active since May 2019

25 May 2019, 05:34

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I took a Telkom contract with Mondo, I requested to cancel within 2 weeks as their service was horrible but no one was willing to help. 2 years later, they call and ask if I want to review, I said no and they called several times I still said no. Shocking to know that my 2 years ended in March but I'm still debited, more than the amount I was being debited prior. I even have emails where I requested for the contract to be canceled in March 2017. I'm seriously going to report this, both the legal way and Twitter.

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Replies (4)
Mondo
Mondo's reply25 May 2019, 07:48
Official
Good Day Wen, 

Thank you for raising your query with us. 

Please note that we are attending to your query with the utmost urgency. 

Kind Regards, 

Mondo Team

Best regards,

Mondo
Mondo's reply29 May 2019, 09:54
Official
Good Day Wen, 

As discussed with our consultant, we have requested for the cancellation form from the network service provider.

We will keep you updated on the progress of your query.
 Kind Regards, 

Mondo Team

Best regards,

Mondo
Mondo's reply31 May 2019, 16:46
Official
Good Day Wen, 

As discussed with our consultant, your query is still in progress.

We will keep you updated on the progress of this.

Kind Regards, 

Mondo Team

Best regards,

Mondo
Mondo's reply05 Jun 2019, 11:07
Official
Good Day Wendy, 

As discussed with Kimona, your contract has been successfully cancelled and your query is resolved.

We will arrange for you to be compensated for the inconvenience caused to you.

Should you have any further queries please email us.

Kind Regards, 

Mondo Team 

Best regards,