CP
Christo P
1 reviews | Active since Nov 2017
16 Nov 2017, 13:22
********!!!
I was contacted by "Vodacom" telling me that I'm due for an upgrade. They said that they do not give you a new phone anymore but will reduce the fees to R175. They so sell me airtime but I told him that I never have to topup. He said that they courier will deliver forms to sign. 2 Days later they delivered Office 365? After some investigating I found out that they sold me an airtime package that came with Office 365! vodacom customer care gave me 2 numbers to call, in order to cancel. One does mot exist: ********** 001 and the other just goes into a queue forever: ********** 690
This is just plain Theft!
Well done Vodacom! I will be cancelling my vodacom contract asap!
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Replies (2)
Mondo's replyOfficial
16 Nov 2017, 14:17Good day Christo
Thank you for bringing this matter to our attention.
One of our Investigation Officers will be looking into this matter and will provide you with feedback shortly. We strive to ensure all our customers are treated fairly and our consultants go through rigorous training before we accept them in our employ.
We apologise for the poor experience and can assure you we will handle this matter with the seriousness it deserves.
Our Investigating Officer will provide the relevant feedback to your shortly.
Regards,
Mondo Team
Best regards,
Mondo's reply16 Nov 2017, 14:17
Official
Good day Christo
Thank you for bringing this matter to our attention.
One of our Investigation Officers will be looking into this matter and will provide you with feedback shortly. We strive to ensure all our customers are treated fairly and our consultants go through rigorous training before we accept them in our employ.
We apologise for the poor experience and can assure you we will handle this matter with the seriousness it deserves.
Our Investigating Officer will provide the relevant feedback to your shortly.
Regards,
Mondo Team
Best regards,
Mondo's replyOfficial
16 Nov 2017, 14:18Good day Christo
Thank you for bringing this matter to our attention.
One of our Investigation Officers will be looking into this matter and will provide you with feedback shortly. We strive to ensure all our customers are treated fairly and our consultants go through rigorous training before we accept them in our employ.
We apologise for the poor experience and can assure you we will handle this matter with the seriousness it deserves.
Our Investigating Officer will provide the relevant feedback to your shortly.
Regards,
Mondo Team
Best regards,
Mondo's reply16 Nov 2017, 14:18
Official
Good day Christo
Thank you for bringing this matter to our attention.
One of our Investigation Officers will be looking into this matter and will provide you with feedback shortly. We strive to ensure all our customers are treated fairly and our consultants go through rigorous training before we accept them in our employ.
We apologise for the poor experience and can assure you we will handle this matter with the seriousness it deserves.
Our Investigating Officer will provide the relevant feedback to your shortly.
Regards,
Mondo Team
Best regards,