TC
Taryn-lea Carvalho
1 reviews | Active since Oct 2021
25 Mar 2022, 09:05
****med out of delivery fee-Ridiculous service
I accepted a cell phone deal via Telkom/Mondo - I paid the admin Fee of R99 on 11/03 - The courier called to say that my phone would be delivered in approx 6 days - Now on 25/03/22-I call into Mondo and the agent tells me my parcel was returned and deal cancelled ???? What is going on - is this a **** !!!!!!!!!!!!!!!!!
Helpful (0)
Replies (2)0
Replies (2)
Mondo's replyOfficial
25 Mar 2022, 09:08Good day Taryn-lea,
Thank you for taking the time to write to us about your Telkom query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO202346
Regards,
The Mondo Team
Thank you for taking the time to write to us about your Telkom query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO202346
Regards,
The Mondo Team
Mondo's reply25 Mar 2022, 09:08
Official
Good day Taryn-lea,
Thank you for taking the time to write to us about your Telkom query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO202346
Regards,
The Mondo Team
Thank you for taking the time to write to us about your Telkom query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO202346
Regards,
The Mondo Team
Mondo's replyOfficial
13 Apr 2022, 11:42Hi Taryn-lea,
Trust you are well.
We have found that you have received your Telkom delivery.
Kindly note that the above query will now be closed.
For further inquiries, you may contact our Customer Care Team.
Regards,
The Mondo Team
Trust you are well.
We have found that you have received your Telkom delivery.
Kindly note that the above query will now be closed.
For further inquiries, you may contact our Customer Care Team.
Regards,
The Mondo Team
Mondo's reply13 Apr 2022, 11:42
Official
Hi Taryn-lea,
Trust you are well.
We have found that you have received your Telkom delivery.
Kindly note that the above query will now be closed.
For further inquiries, you may contact our Customer Care Team.
Regards,
The Mondo Team
Trust you are well.
We have found that you have received your Telkom delivery.
Kindly note that the above query will now be closed.
For further inquiries, you may contact our Customer Care Team.
Regards,
The Mondo Team