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Kelebogile K
1 reviews | Active since Jul 2019
18 Mar 2022, 16:04
****med
I app**** for a cellphone contract online via Mondo on the 15/03/2022 DSV called for delivery confirmation was surprised on Fri when I was supposed to get delivery was told MTN requested for parcel then I called MTN they said I should call Mondo I dd Mondo didn't have answers my I'd number is *** contact number *** Thenjiwe Funani
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Replies (2)
Mondo's replyOfficial
18 Mar 2022, 16:23Good day Kelebogile,
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO200215
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO200215
Regards,
The Mondo Team
Mondo's reply18 Mar 2022, 16:23
Official
Good day Kelebogile,
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO200215
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO200215
Regards,
The Mondo Team
Mondo's replyOfficial
06 Apr 2022, 10:38Hi Kelebogile,
Please note that your MTN application has been canceled due to no stock.
Kindly note that you may reapply for a deal online or at a MTN store.
We do apologize for the inconvenience caused.
For further inquiries, you may contact our Customer Care Team.
Regards,
The Mondo Team
Please note that your MTN application has been canceled due to no stock.
Kindly note that you may reapply for a deal online or at a MTN store.
We do apologize for the inconvenience caused.
For further inquiries, you may contact our Customer Care Team.
Regards,
The Mondo Team
Mondo's reply06 Apr 2022, 10:38
Official
Hi Kelebogile,
Please note that your MTN application has been canceled due to no stock.
Kindly note that you may reapply for a deal online or at a MTN store.
We do apologize for the inconvenience caused.
For further inquiries, you may contact our Customer Care Team.
Regards,
The Mondo Team
Please note that your MTN application has been canceled due to no stock.
Kindly note that you may reapply for a deal online or at a MTN store.
We do apologize for the inconvenience caused.
For further inquiries, you may contact our Customer Care Team.
Regards,
The Mondo Team