1 reviews | Active since Sept 2014
****med by Mtn Mondo.
I app**** for a Mtn home internet (LTE) 220GB 110 day 110 night for R499. I app**** in August through the website Mondo contacted me to finalise the application on 19 August. I got approval message a month later on 18 September, and delivery on Wednesday 23 September.
Upon sim activation I realised I only got about 28GB day and 28GB night. Well I knew its gonna be pro rated but I felt its too little. Anyway I checked the plan that I'm on using the mtn app, it says I'm on MTN made for home 60GB, which is not what I app**** for. Also the bill seems a bit steep. I don't quite understand it.
I then contacted Mtn contact center, they told me that indeed the plan I'm on is 60GB and not 220GB I say I app**** for. As it stands Mondo signed me up for a different plan than I app**** for and it seems they bill is for the 220GB that they didn't provide. Which I still think its higher than I expected. MTN said they are not able to assist and I should contact Mondo myself. I mean I waited more than a month for the application to be processed/approved, as if that wasn't bad enough, now this happens. Now I have to run around trying to sort this out. Which is unfair and tiresome. I'm now even contemplating canceling the contract altogether since I'm still on the cooling off period.
We have received your query.
Kindly note you have reached us outside of our operating hours.
One of our dedicated consultants will be in contact with you.
Regards
The Mondo Team
We have received your query.
Kindly note you have reached us outside of our operating hours.
One of our dedicated consultants will be in contact with you.
Regards
The Mondo Team
Kindly note that our team has attempted contacting you with no success.
Please advise what is the best possible time to contact you.
Regards
The Mondo Team
Kindly note that our team has attempted contacting you with no success.
Please advise what is the best possible time to contact you.
Regards
The Mondo Team
Kindly note that our team has attempted contacting you with no success.
Please note that MTN has escalated this query to us earlier in the day and we have provided the contractual agreement to them.
As per the contractual agreement the deal captured for you is what you agreed to.
MTN will assist with your data allocation.
Your query will be clsoed.
Regards
The Mondo Team
Kindly note that our team has attempted contacting you with no success.
Please note that MTN has escalated this query to us earlier in the day and we have provided the contractual agreement to them.
As per the contractual agreement the deal captured for you is what you agreed to.
MTN will assist with your data allocation.
Your query will be clsoed.
Regards
The Mondo Team
Mtn insists that the package I'm on is 50GB day + 50GB night. And not what I signed up for which is 110GB day + 110GB night. And the prorata data I received is based on the 50Gb day + 50Gb night.
I spoke to one of your consultants and she said she emailed mtn to explain, she said she would follow-up with mtn and get back to me. This was on Thursday. Still no feedback from either Mtn nor Mondo. Now what I don't appreciate is that I'm the one being sent from pillar to post. When I speak to Mondo I get told that the package I took is the same package they sent through to mtn. There's is nothing they can do I need to speak to Mtn.
Mtn also refers me back to Mondo. I've been doing these back and forth for a week, it's tiresome. And very mediocre service from both you and Mtn.
I have then decided to cancel the contract since I'm still on the cooling off period. This was a very unfortunate start and I'm fearful of the service I'd receive later on during the course of the contract.
I'm frankly very disappointed and I don't ever see myself or my family and friends dealing with either Mondo nor Mtn in any form..
Mtn insists that the package I'm on is 50GB day + 50GB night. And not what I signed up for which is 110GB day + 110GB night. And the prorata data I received is based on the 50Gb day + 50Gb night.
I spoke to one of your consultants and she said she emailed mtn to explain, she said she would follow-up with mtn and get back to me. This was on Thursday. Still no feedback from either Mtn nor Mondo. Now what I don't appreciate is that I'm the one being sent from pillar to post. When I speak to Mondo I get told that the package I took is the same package they sent through to mtn. There's is nothing they can do I need to speak to Mtn.
Mtn also refers me back to Mondo. I've been doing these back and forth for a week, it's tiresome. And very mediocre service from both you and Mtn.
I have then decided to cancel the contract since I'm still on the cooling off period. This was a very unfortunate start and I'm fearful of the service I'd receive later on during the course of the contract.
I'm frankly very disappointed and I don't ever see myself or my family and friends dealing with either Mondo nor Mtn in any form..
We have received your query.
Kindly note you have reached us outside of our operating hours.
One of our dedicated consultants will be in contact with you.
Regards
The Mondo Team
We have received your query.
Kindly note you have reached us outside of our operating hours.
One of our dedicated consultants will be in contact with you.
Regards
The Mondo Team