****med by Mondo Telesales Agent

I recently signed up to two contracts with Vodacom via a telesales agent from Mondo (telesales arm contracted to Vodacom).

During my telephone conversation with the telesales agent, I was led to believe that my contracts were going to expire and I would not be able to use them again and therefore not be able to communicate with anyone. It’s almost two months, since signing up to the new contracts and my wife and I are still using our current mobile numbers and contracts. They have not expired, as I was led to believe.

At no point in conversation did I say/agree that I wanted to surrender my current numbers. My family, friends, business contacts have these numbers, and contact my wife and I, respectively via these numbers. I agreed to taking on the new contracts as I was led to believe, by the telesales agent, I could do a SIM SWAP on both new sim cards.

Subsequently my current contracts have not expired and I am still paying month-to-month for them, PLUS the cost of these two new contracts which I am not using, as they use two new mobile numbers.

I would like to CANCEL the New Contracts and be refunded the monies linked to the contracts.

I have contacted Mondo in an effort to investigate this matter. I have been told that the recordings cannot be sent to me. As a client of Vodacom I should have the right to listen to the recordings. The Mondo agents, I believe, did try to send the recordings to my local Vodacom store, wherein I could listen to the recordings. It turns out this could not be done due to pecu**** reasons I could not understand.

The call centre agents at Mondo tell me there’s no indication on the recordings regarding a sim swap. Based on the report back, it seems only one recording was listened to. I do distinctly remember requesting the sim swaps as I have no reason to cancel my existing numbers. My colleague in the office also remembers me requesting the sim swaps. As mentioned above, it is vitally important that I keep these numbers.

I would like to listen to ALL the telephone conversation recordings I had with the telesales agent who was desperately trying to sign me up to these new contracts. Please could someone from Management at Mondo make these available to me.

I await your feedback.

Regards, Gregory Yen