1 reviews | Active since Aug 2021
****med by mondo
I received a call from mondo offering a 20GB MTN data for R99. After few weeks i received two sim cards with 2GB each. After realizing i didn't get what was promised to me and that I was ****med I called them to cancel the contract.. they told me that they have cancelled my contract and I must destroy the sim card.. I immediately did that but to my surprise on the 31st of June R223.55 was debited from my account. I was shocked because I never used them them they told me it was cancelled and they won't deduct any money as I cancelled within 14 days of receiving the sim cards.. I decided to reverse the debit order as I didn't use their data nor their service but again on the 31st of July R433.05 was debited. I'm shocked why would they make me pay for something I didn't use. I have tried calling them, emailing them and chatting to them on the WhatsApp to this day. I haven't gotten any assistance and I can't reverse it again because it's gonna ruin my credit record please assist me
Thank you for taking the time to share your concerns with regards to your cancellation query.
We sincerely apologize for the level of service you have received.
We will get one of our Customer Care Consultant to contact you.
Your Case Number is: RCO130313
Regards,
The Mondo Team
Thank you for taking the time to share your concerns with regards to your cancellation query.
We sincerely apologize for the level of service you have received.
We will get one of our Customer Care Consultant to contact you.
Your Case Number is: RCO130313
Regards,
The Mondo Team
