TM
Thulile M
1 reviews | Active since Oct 2017
04 Aug 2021, 14:52
****med by Mondo
It’s been almost 2 month and I’ve been sending numerous emails re my contract cancellation and it’s not not being actioned and I can’t seem to get through when I call
I’ve requested one of the managers to listen to the recording about a month ago…Someone called me from Mondo and advised that I change my package to save money but it wasn’t an upgrade and advised that I can upgrade anything I wanted to…got a shock of my life when I got an sms and email saying that I’ve been successfully upgraded…so I’ve clearly been ****med I needed I mean why would I upgrade with a hand set
Helpful (0)
Replies (6)0
Replies (6)
Mondo's replyOfficial
04 Aug 2021, 15:00Hi Thulile
Thank you for taking the time to write to us regarding your cancellation.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO129566
Regards,
The Mondo Team
Thank you for taking the time to write to us regarding your cancellation.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO129566
Regards,
The Mondo Team
Best regards,
Mondo's reply04 Aug 2021, 15:00
Official
Hi Thulile
Thank you for taking the time to write to us regarding your cancellation.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO129566
Regards,
The Mondo Team
Thank you for taking the time to write to us regarding your cancellation.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO129566
Regards,
The Mondo Team
Best regards,
TM
Thulile M's updateReviewer Update
04 Aug 2021, 16:33Good day
Kindly advise on your turn around time…I’ve been sending emails for over a month even last week and this week…I’ve been getting the same time of email you sent that the query’s been attended or being investigated…I’ve advise you guys to listen to the recoding where I was telling your agent that I would go to MNT store for and upgrade when he assured me it wasn’t an upgrade…even advise him that I don’t feel comfortable doing stuff over the phone and he assured me and still continued to **** me!!!!!!!!!!!
Kindly advise on your turn around time…I’ve been sending emails for over a month even last week and this week…I’ve been getting the same time of email you sent that the query’s been attended or being investigated…I’ve advise you guys to listen to the recoding where I was telling your agent that I would go to MNT store for and upgrade when he assured me it wasn’t an upgrade…even advise him that I don’t feel comfortable doing stuff over the phone and he assured me and still continued to **** me!!!!!!!!!!!
TM
Thulile M's update04 Aug 2021, 16:33
Reviewer Update
Good day
Kindly advise on your turn around time…I’ve been sending emails for over a month even last week and this week…I’ve been getting the same time of email you sent that the query’s been attended or being investigated…I’ve advise you guys to listen to the recoding where I was telling your agent that I would go to MNT store for and upgrade when he assured me it wasn’t an upgrade…even advise him that I don’t feel comfortable doing stuff over the phone and he assured me and still continued to **** me!!!!!!!!!!!
Kindly advise on your turn around time…I’ve been sending emails for over a month even last week and this week…I’ve been getting the same time of email you sent that the query’s been attended or being investigated…I’ve advise you guys to listen to the recoding where I was telling your agent that I would go to MNT store for and upgrade when he assured me it wasn’t an upgrade…even advise him that I don’t feel comfortable doing stuff over the phone and he assured me and still continued to **** me!!!!!!!!!!!
Mondo's replyOfficial
04 Aug 2021, 16:50Hi Thulile
We sincerely apologize for the inconvenience you have been caused.
Your cancellation is in progress and our team will revert with feedback.
Regards,
The Mondo Team
We sincerely apologize for the inconvenience you have been caused.
Your cancellation is in progress and our team will revert with feedback.
Regards,
The Mondo Team
Best regards,
Mondo's reply04 Aug 2021, 16:50
Official
Hi Thulile
We sincerely apologize for the inconvenience you have been caused.
Your cancellation is in progress and our team will revert with feedback.
Regards,
The Mondo Team
We sincerely apologize for the inconvenience you have been caused.
Your cancellation is in progress and our team will revert with feedback.
Regards,
The Mondo Team
Best regards,
TM
Thulile M's updateReviewer Update
05 Aug 2021, 12:40Good day
Still no action taken and it’s almost 24 hours later…I mean this is not a new query it’s a follow up…why are you guys taking so long to action
Still no action taken and it’s almost 24 hours later…I mean this is not a new query it’s a follow up…why are you guys taking so long to action
TM
Thulile M's update05 Aug 2021, 12:40
Reviewer Update
Good day
Still no action taken and it’s almost 24 hours later…I mean this is not a new query it’s a follow up…why are you guys taking so long to action
Still no action taken and it’s almost 24 hours later…I mean this is not a new query it’s a follow up…why are you guys taking so long to action
TM
Thulile M's updateReviewer Update
05 Aug 2021, 14:19Any response???????
TM
Thulile M's update05 Aug 2021, 14:19
Reviewer Update
Any response???????
Mondo's replyOfficial
06 Aug 2021, 10:54Hi Thulile
We sincerely apologize for the delay in feedback.
Our consultant has provided you with feedback we have received from MTN.
You have opted to do the early upgrade in store.
Kindly arrange for the MTN consultant to email us a screenshot of the early upgrade fee and we will process the necessary credits/refund.
Your query will be closed.
If you have any further queries please call or email us.
Regards,
The Mondo Team
We sincerely apologize for the delay in feedback.
Our consultant has provided you with feedback we have received from MTN.
You have opted to do the early upgrade in store.
Kindly arrange for the MTN consultant to email us a screenshot of the early upgrade fee and we will process the necessary credits/refund.
Your query will be closed.
If you have any further queries please call or email us.
Regards,
The Mondo Team
Best regards,
Mondo's reply06 Aug 2021, 10:54
Official
Hi Thulile
We sincerely apologize for the delay in feedback.
Our consultant has provided you with feedback we have received from MTN.
You have opted to do the early upgrade in store.
Kindly arrange for the MTN consultant to email us a screenshot of the early upgrade fee and we will process the necessary credits/refund.
Your query will be closed.
If you have any further queries please call or email us.
Regards,
The Mondo Team
We sincerely apologize for the delay in feedback.
Our consultant has provided you with feedback we have received from MTN.
You have opted to do the early upgrade in store.
Kindly arrange for the MTN consultant to email us a screenshot of the early upgrade fee and we will process the necessary credits/refund.
Your query will be closed.
If you have any further queries please call or email us.
Regards,
The Mondo Team
Best regards,