MB
Matt B
1 reviews | Active since Jul 2019
13 Apr 2021, 19:29
**** **** ****. Never use Mondo! Worst company!
I would like to express my complete disgust with your company and agent KERSHAN REEDDY who sold me something that does not exist, which was confirmed to me by MIRANDA KHUMALO, as well as Mondo adding an additional SIM card to my account which I never requested.
KERSHAN REEDDY sold me in January 2021 (and please go listed to the recording), a SIM card with a mobile device that can connect 10 - 15 devices onto it, and this SIM card was R99 for 12 gigs, and I was getting an additional 40 gigs for free. BULL****!!!!! I received my package with 2 SIM cards (R99 for 1 and R249 for the other), which I should have only received 1 SIM card and this mobile device for the SIM card. This is totally disgusting and I know of many other people who were sold this **** by you!
After putting in a request to cancel these **** contracts, I received this sms on 17 Feb 2021 - "Hi Matt. Kindly note the contract was cancelled already. Reference Number: *** Kind Regards, The Mondo Team. If you are debited, MTN will reimburse you however this can be confirmed by calling 083135 with above reference."
I have been debited every month since you confirmed the cancellation, and MTN yesterday confirmed that Mondo has not canceled these **** contracts like Mondo confirmed, which is what i am sending through to my lawyer to deal with.
I hope people see this so they dont get ****med by you *******!
Helpful (0)
Replies (9)0
Replies (9)
Mondo's replyOfficial
13 Apr 2021, 19:41Hi Matt,
Thank you for taking the time to share your concerns with us.
We are deeply sorry for the inconvenience you have incurred.
We will get one of our Customer Care Consultant to contact you and assist with your query during business hours. Your Case Number is: RCO116342
Regards,
Mondo Team
Thank you for taking the time to share your concerns with us.
We are deeply sorry for the inconvenience you have incurred.
We will get one of our Customer Care Consultant to contact you and assist with your query during business hours. Your Case Number is: RCO116342
Regards,
Mondo Team
Mondo's reply13 Apr 2021, 19:41
Official
Hi Matt,
Thank you for taking the time to share your concerns with us.
We are deeply sorry for the inconvenience you have incurred.
We will get one of our Customer Care Consultant to contact you and assist with your query during business hours. Your Case Number is: RCO116342
Regards,
Mondo Team
Thank you for taking the time to share your concerns with us.
We are deeply sorry for the inconvenience you have incurred.
We will get one of our Customer Care Consultant to contact you and assist with your query during business hours. Your Case Number is: RCO116342
Regards,
Mondo Team
MB
Matt B's updateReviewer Update
14 Apr 2021, 10:19Yes this is the only email response you send, because its automated. The fact that you confirmed on email that the contracts were cancelled and MTN would refund me, means lawyers have a big leg to stand on to defend customers being ****** from by your **** company. I hope people see this so they dont have to deal with the admin you cause for customers.. TERRIBLE SERVICE FROM *******
MB
Matt B's update14 Apr 2021, 10:19
Reviewer Update
Yes this is the only email response you send, because its automated. The fact that you confirmed on email that the contracts were cancelled and MTN would refund me, means lawyers have a big leg to stand on to defend customers being ****** from by your **** company. I hope people see this so they dont have to deal with the admin you cause for customers.. TERRIBLE SERVICE FROM *******
Mondo's replyOfficial
14 Apr 2021, 16:03Hi Matt,
As discussed with Kim, please note that we have escalated your query to MTN as they have advised us on 28-01-2021 that your lines are terminated.
We will keep you updated on the progress of this.
Regards,
Mondo Team
As discussed with Kim, please note that we have escalated your query to MTN as they have advised us on 28-01-2021 that your lines are terminated.
We will keep you updated on the progress of this.
Regards,
Mondo Team
Mondo's reply14 Apr 2021, 16:03
Official
Hi Matt,
As discussed with Kim, please note that we have escalated your query to MTN as they have advised us on 28-01-2021 that your lines are terminated.
We will keep you updated on the progress of this.
Regards,
Mondo Team
As discussed with Kim, please note that we have escalated your query to MTN as they have advised us on 28-01-2021 that your lines are terminated.
We will keep you updated on the progress of this.
Regards,
Mondo Team
Mondo's replyOfficial
19 Apr 2021, 12:15Hi Matt,
As discussed with our consultant, we have escalated this matter to higher management at MTN to advise why you are being billed when we received communication that your lines are terminated.
We will keep you updated on the progress of this.
Regards,
Mondo Team
As discussed with our consultant, we have escalated this matter to higher management at MTN to advise why you are being billed when we received communication that your lines are terminated.
We will keep you updated on the progress of this.
Regards,
Mondo Team
Mondo's reply19 Apr 2021, 12:15
Official
Hi Matt,
As discussed with our consultant, we have escalated this matter to higher management at MTN to advise why you are being billed when we received communication that your lines are terminated.
We will keep you updated on the progress of this.
Regards,
Mondo Team
As discussed with our consultant, we have escalated this matter to higher management at MTN to advise why you are being billed when we received communication that your lines are terminated.
We will keep you updated on the progress of this.
Regards,
Mondo Team
Mondo's replyOfficial
03 May 2021, 10:43Hi Matt,
MTN has advised that you would need to call their team to have a security check done for a refund to be logged.
Also, please query the cancellation letter with the MTN team.
Your query is resolved on Mondo's side and will be closed.
Should you have any further queries please feel free to call or email us.
Regards,
Mondo Team
MTN has advised that you would need to call their team to have a security check done for a refund to be logged.
Also, please query the cancellation letter with the MTN team.
Your query is resolved on Mondo's side and will be closed.
Should you have any further queries please feel free to call or email us.
Regards,
Mondo Team
Mondo's reply03 May 2021, 10:43
Official
Hi Matt,
MTN has advised that you would need to call their team to have a security check done for a refund to be logged.
Also, please query the cancellation letter with the MTN team.
Your query is resolved on Mondo's side and will be closed.
Should you have any further queries please feel free to call or email us.
Regards,
Mondo Team
MTN has advised that you would need to call their team to have a security check done for a refund to be logged.
Also, please query the cancellation letter with the MTN team.
Your query is resolved on Mondo's side and will be closed.
Should you have any further queries please feel free to call or email us.
Regards,
Mondo Team
MB
Matt B's updateReviewer Update
03 May 2021, 10:48More hassles for me to get back what was ****** from me, due to something that was caused by *********** Mondo sales staff. What a joke your company is.
I hope people see this and stay far far away from Mondo..
I hope people see this and stay far far away from Mondo..
MB
Matt B's update03 May 2021, 10:48
Reviewer Update
More hassles for me to get back what was ****** from me, due to something that was caused by *********** Mondo sales staff. What a joke your company is.
I hope people see this and stay far far away from Mondo..
I hope people see this and stay far far away from Mondo..
Mondo's replyOfficial
03 May 2021, 13:25Hi Matt, We apologize that you feel this way.
Please note that MTN does not do refunds, they only do credits hence the reason they require you to call their customer care helpline to have a security check done for a refund to be logged. Regards,
The Mondo Team
Please note that MTN does not do refunds, they only do credits hence the reason they require you to call their customer care helpline to have a security check done for a refund to be logged. Regards,
The Mondo Team
Mondo's reply03 May 2021, 13:25
Official
Hi Matt, We apologize that you feel this way.
Please note that MTN does not do refunds, they only do credits hence the reason they require you to call their customer care helpline to have a security check done for a refund to be logged. Regards,
The Mondo Team
Please note that MTN does not do refunds, they only do credits hence the reason they require you to call their customer care helpline to have a security check done for a refund to be logged. Regards,
The Mondo Team
MB
Matt B's updateReviewer Update
17 Aug 2021, 13:06Once again Mondo go *****ing from Domestic worker who has sold the same **** package..
Mondo are the **** of the earth and i hope everyone sees this thread so they can stay far away from your bull**** company.
SHOCKING SHOCKING *****ING COMPANY.. STAY FAR AWAY FROM MONDO
Mondo are the **** of the earth and i hope everyone sees this thread so they can stay far away from your bull**** company.
SHOCKING SHOCKING *****ING COMPANY.. STAY FAR AWAY FROM MONDO
MB
Matt B's update17 Aug 2021, 13:06
Reviewer Update
Once again Mondo go *****ing from Domestic worker who has sold the same **** package..
Mondo are the **** of the earth and i hope everyone sees this thread so they can stay far away from your bull**** company.
SHOCKING SHOCKING *****ING COMPANY.. STAY FAR AWAY FROM MONDO
Mondo are the **** of the earth and i hope everyone sees this thread so they can stay far away from your bull**** company.
SHOCKING SHOCKING *****ING COMPANY.. STAY FAR AWAY FROM MONDO
Mondo's replyOfficial
17 Aug 2021, 13:33Good day,
We do apologize for the level of service you received.
Kindly note your query has been assigned to a dedicated consultant who will contact you shortly.
Regards,
The Mondo Team
We do apologize for the level of service you received.
Kindly note your query has been assigned to a dedicated consultant who will contact you shortly.
Regards,
The Mondo Team
Mondo's reply17 Aug 2021, 13:33
Official
Good day,
We do apologize for the level of service you received.
Kindly note your query has been assigned to a dedicated consultant who will contact you shortly.
Regards,
The Mondo Team
We do apologize for the level of service you received.
Kindly note your query has been assigned to a dedicated consultant who will contact you shortly.
Regards,
The Mondo Team