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Tshepo S

1 reviews | Active since Sept 2015

01 Feb 2022, 00:30

****!! No device delivered

Signed up for a new contract on the mtn website. I got approved. Till today I have no received my device. I called the customer care line. I was greeted by a rude Indian lady who just tells me that I'll have to wait in line like other customers or cancel my order! I get no communication or a turnaround time at least. If the stock is low do let your customers know Mondo! Don't even have the deal up on sites!

0
Replies (11)
Mondo
Mondo's reply01 Feb 2022, 07:17
Official
Good day Tshepo,
 
Thank you for taking the time to write to us about your MTN query.

We sincerely apologize for the level of service you have received.
 
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query. 
 
Your Case Number is: RCO177585
 
Regards,
 
The Mondo Team
Mondo
Mondo's reply02 Feb 2022, 11:23
Official
Hi Tshepo,

Trust you are well.

Please note that you are within delivery period, as delivery is done within 7-10 working days.

Once the order is with DSV couriers, DSV will be in contact with you in order to set an appointment for delivery.

Regards,

The Mondo Team
TS
Tshepo S's update02 Feb 2022, 12:11
Reviewer Update
This is on the MTN wesite FYI
" Whether you're choosing a device or a SIM card, we'll deliver it to you within 3 to 10 working days"
This is day 7 without my device or any sort of correspondence. Three more days to go
Mondo
Mondo's reply03 Feb 2022, 09:55
Official
Hi Tshepo,

Please note that even though the delivery on the website states 3-10 working days, delivery is done within the 10 working day period.

Regards,

The Mondo Team
TS
Tshepo S's update04 Feb 2022, 09:06
Reviewer Update
Today is day 10! Still no communication. Still no device. Stop with the lies already!
Mondo
Mondo's reply07 Feb 2022, 14:55
Official
Hi Tshepo,

Please note that an urgent delivery request has been sent to the DSV team.

DSV couriers will be in contact with you in order to set an appointment for delivery.

Regards,

The Mondo Team
TS
Tshepo S's update08 Feb 2022, 09:24
Reviewer Update
Day 12.

I still haven't received my device
TS
Tshepo S's update09 Feb 2022, 08:45
Reviewer Update
Day 13 and I still haven't received my device nor communication from anyone regarding eta or progress. This is frustrating and unprofessional.
Mondo
Mondo's reply09 Feb 2022, 10:27
Official
Hi Tshepo,

Please note that we are currently awaiting feedback from the DSV team regarding the delay with your MTN delivery.

Regards,

The Mondo Team
TS
Tshepo S's update10 Feb 2022, 11:20
Reviewer Update
Day 14.
Still waiting for feedback/Communications or tracking number. Still nothing.
When will you tell the truth as to what happened to my Device?
Mondo
Mondo's reply11 Feb 2022, 15:56
Official
Hi Tshepo,

Please note that your order is currently with DSV couriers and delivery appointment has been set.

Regards,

The Mondo Team