E
Eugene
1 reviews | Active since May 2022
20 Jan 2023, 20:56
**** cellphone contract
I have a cell phone contract with Mondo(MTN) I have been paying every month but the contract number provided with my contact is not working well someone else is registered with that number I have sent emails and have tried several times to get in touch with Mondo with no luck. This is very frustrating paying for a service and not receiving what I pay for is unacceptable. I WOULD REALLY APPRECIATE IT IF A MONDO CONSULTANT CAN GIVE ME A CALL AND GET THIS SORTED.
Helpful (0)
Replies (2)0
Replies (2)
Mondo's replyOfficial
20 Jan 2023, 21:35Hi,
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received. Our team is currently investigating your query.
We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO240805
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received. Our team is currently investigating your query.
We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO240805
Regards,
The Mondo Team
Best regards,
Mondo's reply20 Jan 2023, 21:35
Official
Hi,
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received. Our team is currently investigating your query.
We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO240805
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received. Our team is currently investigating your query.
We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO240805
Regards,
The Mondo Team
Best regards,
Mondo's replyOfficial
25 Jan 2023, 13:59Hu Eugene,
Trust you are well.
Thank you for allowing us the opportunity to assist you.
Your query has been resolved and will be closed.
Should you require further assistance, you may contact our Customer Care Team.
Have a lovely day further.
Regards,
The Mondo Team
Trust you are well.
Thank you for allowing us the opportunity to assist you.
Your query has been resolved and will be closed.
Should you require further assistance, you may contact our Customer Care Team.
Have a lovely day further.
Regards,
The Mondo Team
Best regards,
Mondo's reply25 Jan 2023, 13:59
Official
Hu Eugene,
Trust you are well.
Thank you for allowing us the opportunity to assist you.
Your query has been resolved and will be closed.
Should you require further assistance, you may contact our Customer Care Team.
Have a lovely day further.
Regards,
The Mondo Team
Trust you are well.
Thank you for allowing us the opportunity to assist you.
Your query has been resolved and will be closed.
Should you require further assistance, you may contact our Customer Care Team.
Have a lovely day further.
Regards,
The Mondo Team
Best regards,