1 reviews | Active since Jun 2021
**** CAMPANY stay away!!!
I recieved a called from Ziyanda Philander who told me her employee number is 7327 about a data contract.. she advised me it will be 30G contact that will cost me around R150 MOST IMPORTANTLY she told me it it was a MONTH to MONTH no contract.
1.When the sim card we as delivered I got TWO and I remember she mentioned it had a bonus data.. so I just assumed it was the bonus data she spoke about. TURNS out it's a CONTRACTshe signed me up for without my Consent.
2.The 2nd data SIM was and is NOT 30G as she had said on the phone it was 10G. Obviously this is not what I signed up for so I proceeded to cancel as she many time reassured me it's NOT A CONTRACT. Contacting Mondo to cancel they send me to MTN as if MTN was the ones who called me.. anyway when I get hold of MTN, MTN is telling me that a WHOLE 24 months contract WTH and I need to pay about R2000 to cancel. I need someone senior from Mondo to call me back ASAP and get this sorted.. I also want the recording of that phone call!!!!
Thank you for taking the time to write to us about your contract dispute.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO124997
Regards,
The Mondo Team
Thank you for taking the time to write to us about your contract dispute.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO124997
Regards,
The Mondo Team
Please note that attempted contacting you with no success regarding your dispute.
Kindly advise what is the best possible time to provide feedback.
Regards,
The Mondo Team
Please note that attempted contacting you with no success regarding your dispute.
Kindly advise what is the best possible time to provide feedback.
Regards,
The Mondo Team
Trust you are well.
As per your telephonic discussion with Nicole, please note that a cancellation has been sent to MTN due to your dispute being Valid.
Once cancellation is done, we will advise you accordingly.
Regards,The Mondo Team
Trust you are well.
As per your telephonic discussion with Nicole, please note that a cancellation has been sent to MTN due to your dispute being Valid.
Once cancellation is done, we will advise you accordingly.
Regards,The Mondo Team
Trust you are well.
As discussed with Nicole, please note that your MTN cancellation has been done.
Thank you for allowing us to look into your query.
Your query will be closed.
Please call or email us if you have any further queries.
Regards,
The Mondo Team
Trust you are well.
As discussed with Nicole, please note that your MTN cancellation has been done.
Thank you for allowing us to look into your query.
Your query will be closed.
Please call or email us if you have any further queries.
Regards,
The Mondo Team
