OS
Owen S
1 reviews | Active since Feb 2018
01 Apr 2021, 15:20
****
I took an MTN sim only contract for R199 with Mondo and I received 2 sim cards but I thought the 2 sim cards is the same thing cause i signed for R199 data sim only.Now my account was debited for R1400 and when I called Mtn they gave me Mondo contact number which is not answered.This is **** cause I signed for 1 sim but someone changed the whole contract so that they can make commission.I am looking for the call were I was singing the contract so that they can tell me why I am now being billed twice.
Helpful (0)
Replies (7)0
Replies (7)
Mondo's replyOfficial
01 Apr 2021, 15:25Hi Owen, Many thanks for reaching out to us. We sincerely apologize for your poor experience; this is not aligned to what our brand stands for nor how we conduct our business. We have escalated your complaint to the necessary department, and this will be investigated. In the meantime, we will get one of our Customer Care Consultant to contact you and assist with your query. Your Case Number is: RCO115517 Many thanks, The Mondo Team
Mondo's reply01 Apr 2021, 15:25
Official
Hi Owen, Many thanks for reaching out to us. We sincerely apologize for your poor experience; this is not aligned to what our brand stands for nor how we conduct our business. We have escalated your complaint to the necessary department, and this will be investigated. In the meantime, we will get one of our Customer Care Consultant to contact you and assist with your query. Your Case Number is: RCO115517 Many thanks, The Mondo Team
Mondo's replyOfficial
01 Apr 2021, 15:39Hi Owen, Please note that we have logged an investigation for you.
Our quality team is working on this.
We will revert with feedback. Many thanks, The Mondo Team
Our quality team is working on this.
We will revert with feedback. Many thanks, The Mondo Team
Mondo's reply01 Apr 2021, 15:39
Official
Hi Owen, Please note that we have logged an investigation for you.
Our quality team is working on this.
We will revert with feedback. Many thanks, The Mondo Team
Our quality team is working on this.
We will revert with feedback. Many thanks, The Mondo Team
Mondo's replyOfficial
06 Apr 2021, 10:28Hi Owen, As discussed, a cancellation request has been logged for 1 line only.
We will keep you updated on the progress of this.. Many thanks, The Mondo Team
We will keep you updated on the progress of this.. Many thanks, The Mondo Team
Mondo's reply06 Apr 2021, 10:28
Official
Hi Owen, As discussed, a cancellation request has been logged for 1 line only.
We will keep you updated on the progress of this.. Many thanks, The Mondo Team
We will keep you updated on the progress of this.. Many thanks, The Mondo Team
Mondo's replyOfficial
08 Apr 2021, 09:59Hi Owen, Please note that we have escalated your cancellation to MTN's management team to place priority.
Our team will continue to keep you updated on the progress of this. Many thanks, The Mondo Team
Our team will continue to keep you updated on the progress of this. Many thanks, The Mondo Team
Mondo's reply08 Apr 2021, 09:59
Official
Hi Owen, Please note that we have escalated your cancellation to MTN's management team to place priority.
Our team will continue to keep you updated on the progress of this. Many thanks, The Mondo Team
Our team will continue to keep you updated on the progress of this. Many thanks, The Mondo Team
Mondo's replyOfficial
12 Apr 2021, 11:55Hi Owen, Please note that MTN has logged the deactivation request ( *** )
We have advised the team to urgently action this.
Our team will keep you updated on the progress of this. Many thanks, The Mondo Team
We have advised the team to urgently action this.
Our team will keep you updated on the progress of this. Many thanks, The Mondo Team
Mondo's reply12 Apr 2021, 11:55
Official
Hi Owen, Please note that MTN has logged the deactivation request ( *** )
We have advised the team to urgently action this.
Our team will keep you updated on the progress of this. Many thanks, The Mondo Team
We have advised the team to urgently action this.
Our team will keep you updated on the progress of this. Many thanks, The Mondo Team
Mondo's replyOfficial
15 Apr 2021, 09:09Hi Owen, Please note that your cancellation is still in progress.
Our team will keep you updated on the progress of this. Many thanks, The Mondo Team
Our team will keep you updated on the progress of this. Many thanks, The Mondo Team
Mondo's reply15 Apr 2021, 09:09
Official
Hi Owen, Please note that your cancellation is still in progress.
Our team will keep you updated on the progress of this. Many thanks, The Mondo Team
Our team will keep you updated on the progress of this. Many thanks, The Mondo Team
Mondo's replyOfficial
15 Apr 2021, 10:33Hi Owen,
As discussed with Kim, please note that your line is cancelled.
Your query is now resolved and will be closed.
Should you have any further queries please feel free to call our team
Regards,
The Mondo Team
As discussed with Kim, please note that your line is cancelled.
Your query is now resolved and will be closed.
Should you have any further queries please feel free to call our team
Regards,
The Mondo Team
Mondo's reply15 Apr 2021, 10:33
Official
Hi Owen,
As discussed with Kim, please note that your line is cancelled.
Your query is now resolved and will be closed.
Should you have any further queries please feel free to call our team
Regards,
The Mondo Team
As discussed with Kim, please note that your line is cancelled.
Your query is now resolved and will be closed.
Should you have any further queries please feel free to call our team
Regards,
The Mondo Team