**** - BEWARE

On the 27th November 2020, I was contacted by Mondo (a supplier of Vodacom telecon) by the consultant T HEERMANI. I was told that they were calling on behalf of Vodacom. In this unprompted direct call, I was misled by incorrect information. I was **** to and told that I was being given a "special offer" by Mondo on behalf of Vodacom because I was a good customer. I was also told that the phone I wanted was over R800.

I agreed to the package, trusting that the service being offered was fair and honest dealing after my queries and concerns were stressed

On the 30th of November, it came to my attention that everything told to me over the call was incorrect and misleading. Not only were their better packages available from Vodacom. The phone I did enquire after was most certainly not the price the consultant mentioned. T HEERMANI, had a package he obviously needed to sell, and I was the naive victim.

It took Mondo (on behalf of Vodacom) 3 days from agreement to drop the phone off at my residence. On the 30th Nov, I called Mondo via the Vodacom customer care center to cancel the bad offer within the 14 days I was told the time I had to cancel my subscription and contract. This was done on the 30th with NDUMISO NGWANE. I was told than the phone would be collected in 7 - 14 working days (interestingly, not in the 3 days it had taken to arrive at my house)

I called Mondo, again via Vodacom Customer care again on Friday the 18th December, enquiring when the phone was being collected. I was dealt with by SMANGELE NTHEMBU, who was very rude and aggressive on the call. Not really caring about the lack of service or the fact that we were on 13 working days and I had not had any contact from RAM or MONDO regarding the collection of the phone

Today, 15 working days and 21 days after I called on the 30th Nov 2020 to return the phone and cancel my contract. The phone has not been collected. I was told by NDUMISO NGWANE, that he would enquire after an urgent collection? I did offer to drop the phone off somewhere so that i could end this terrible service and constant lack of accountablity

21 days after enquiring, while I am being charged for the new contract. I am starting to wonder if the service on offer is not actually a ****. The only thing that tells me that it is not, is because I called this service provider for assistance via the Vodacom customer care call centre

Mondo cellphone and mobile contract, supplier of Vodacom, has not only not been fair and honest in their dealings, has not disclosed all information. and has most definitely not held any accountability. All of the above are against the consumer protection act. The South African Consumer Protection Act, No 68 of 2008 is to protect the interests of all consumers, ensure accessible, transparent and efficient redress for consumers who are subjected to abuse or exploitation in the marketplace and also to give effect to internationally recognised consumer rights

Both Mondo and Vodacom, the telecom I pay for the service have completely removed any acceptance of responsibility. My contract and service level agreement is with Vodacom! I have not signed anything stating that my service level agreement has moved to anyone else. So Vodacom has also failed me as a customer in trying to avoid any accountability as a suppliers.