LM
Lebohang M
1 reviews | Active since Oct 2018
01 Feb 2021, 10:55
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I want to understand why is telkom still taking money from my account because the contract ended in October last year and I paid in full. I reversed the money the took in Jan and then they took money again this month. It's even more than the amount we agreed on. This morning i got this text "Telkom SA: Dear customer, Your account for customer *** has been suspended due to Collection "
I am asking you this because I had a contract with them via you, please help me.
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Mondo's replyOfficial
01 Feb 2021, 11:09Hi Lebohang, Thank you for reaching out to us.
We sincerely apologize for your experience; this is not what our brand stands for.
Our team has escalated your complaint to the relevant department to investigate your query. One of our Customer Care Consultants will be in contact with you.
Your case number is: RCO19618 Many thanks, The Mondo Team
We sincerely apologize for your experience; this is not what our brand stands for.
Our team has escalated your complaint to the relevant department to investigate your query. One of our Customer Care Consultants will be in contact with you.
Your case number is: RCO19618 Many thanks, The Mondo Team
Mondo's reply01 Feb 2021, 11:09
Official
Hi Lebohang, Thank you for reaching out to us.
We sincerely apologize for your experience; this is not what our brand stands for.
Our team has escalated your complaint to the relevant department to investigate your query. One of our Customer Care Consultants will be in contact with you.
Your case number is: RCO19618 Many thanks, The Mondo Team
We sincerely apologize for your experience; this is not what our brand stands for.
Our team has escalated your complaint to the relevant department to investigate your query. One of our Customer Care Consultants will be in contact with you.
Your case number is: RCO19618 Many thanks, The Mondo Team