Hellopeter
Share Your Experience
KM
Kenneth M

1 reviews | Active since Oct 2019

28 Feb 2023, 09:57

****

I had a successful contract prior to end the contract they called my for upgrade and that they started billing me more than what we agreed on and I had to reverse the money. now MTN is telling me that they will billing me for month to month contract as my upgrade was unsuccessful due to system error, now they are forcing me to pay for mistakes that were done on their side.

0
Replies (4)
Mondo
Mondo's reply28 Feb 2023, 10:12
Official
Hi Kenneth,

Thank you for reaching out to us regarding your MTN query.

Please note that a request has been sent to the relevant consultant to get in touch with you.

We do apologize for the level of service that you have received.

Regards,

The Mondo Team
Mondo
Mondo's reply28 Feb 2023, 11:27
Official
Good Day Kenneth,

Trust you are well.

Please note that we have been unsuccessful in attempting to contact you regarding your recent Hello Peter review.

Kindly advise what is a convenient time to make contact.

Thank you.

Have a lovely day further.

Regards,

The Mondo Team

KM
Kenneth M's update28 Feb 2023, 12:58
Reviewer Update
You can contact me on *** as well
Mondo
Mondo's reply28 Mar 2023, 15:49
Official
Hi Kenneth,

Trust you are well.

We have had a look at your MTN query and as per the MTN system, your application was cancelled.

For any queries related to your bill, you may contact MTN on ***.

Regards,

The Mondo Team