PN
Prenisha N
1 reviews | Active since Feb 2023
27 Feb 2023, 15:32
****!!!!!!!
If it was possible to give you zero stars I would. Your service is **********. Please be aware of this company that is an MTN partner. I was ****med by their agent into upgrading my contract. Note that the agent told me that she is calling from MTN. No mention of Mondo. She did not mention any early termination fees. After realizing within the 10 day cooling period of what happened. I made over 200 minutes of calls to them, receiving several Promises to have this fixed. We are going into the third month and nothing has been fixed. Agent claims they have been trying to call me. I received one call that rang twice before ending. When you call back, the response is standard and unhelpful. You will hold for several minutes. When upgrading, ensure you do not use this company.
Helpful (0)
Replies (6)0
Replies (6)
Mondo's replyOfficial
27 Feb 2023, 16:20Good day Prenisha,
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. Once we have an update, we will advise you.
Your Case Number is: RCO345858
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. Once we have an update, we will advise you.
Your Case Number is: RCO345858
Regards,
The Mondo Team
Mondo's reply27 Feb 2023, 16:20
Official
Good day Prenisha,
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. Once we have an update, we will advise you.
Your Case Number is: RCO345858
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. Once we have an update, we will advise you.
Your Case Number is: RCO345858
Regards,
The Mondo Team
PN
Prenisha N's updateReviewer Update
27 Feb 2023, 16:27Another copy and paste reply and another one of 10 references numbers. Please reply with something useful.
PN
Prenisha N's update27 Feb 2023, 16:27
Reviewer Update
Another copy and paste reply and another one of 10 references numbers. Please reply with something useful.
Mondo's replyOfficial
08 Mar 2023, 16:13Good Day Prenisha,
Trust you are well.
Please note that your MTN line has been cancelled and deactivated.
As per the MTN system, credit was passed to your MTN account.
Cancellation Reference Number: SR# ***
Credit Reference Number: SR# ***
Adjustment Number: MC***
You may contact the MTN Accounts Dept. on *** for assistance regarding your credit/account.
Kindly note that there is an outstanding balance of R2431.03 that reflects on your MTN account. We have submitted an internal credit request for the outstanding balance and this will reflect in your next MTN invoice.
Reference Number: CR11946
We do apologize for the delay and inconvenience caused, however, thank you for allowing us to look into your query.
Have a great day further.
Regards,
The Mondo Team
Trust you are well.
Please note that your MTN line has been cancelled and deactivated.
As per the MTN system, credit was passed to your MTN account.
Cancellation Reference Number: SR# ***
Credit Reference Number: SR# ***
Adjustment Number: MC***
You may contact the MTN Accounts Dept. on *** for assistance regarding your credit/account.
Kindly note that there is an outstanding balance of R2431.03 that reflects on your MTN account. We have submitted an internal credit request for the outstanding balance and this will reflect in your next MTN invoice.
Reference Number: CR11946
We do apologize for the delay and inconvenience caused, however, thank you for allowing us to look into your query.
Have a great day further.
Regards,
The Mondo Team
Mondo's reply08 Mar 2023, 16:13
Official
Good Day Prenisha,
Trust you are well.
Please note that your MTN line has been cancelled and deactivated.
As per the MTN system, credit was passed to your MTN account.
Cancellation Reference Number: SR# ***
Credit Reference Number: SR# ***
Adjustment Number: MC***
You may contact the MTN Accounts Dept. on *** for assistance regarding your credit/account.
Kindly note that there is an outstanding balance of R2431.03 that reflects on your MTN account. We have submitted an internal credit request for the outstanding balance and this will reflect in your next MTN invoice.
Reference Number: CR11946
We do apologize for the delay and inconvenience caused, however, thank you for allowing us to look into your query.
Have a great day further.
Regards,
The Mondo Team
Trust you are well.
Please note that your MTN line has been cancelled and deactivated.
As per the MTN system, credit was passed to your MTN account.
Cancellation Reference Number: SR# ***
Credit Reference Number: SR# ***
Adjustment Number: MC***
You may contact the MTN Accounts Dept. on *** for assistance regarding your credit/account.
Kindly note that there is an outstanding balance of R2431.03 that reflects on your MTN account. We have submitted an internal credit request for the outstanding balance and this will reflect in your next MTN invoice.
Reference Number: CR11946
We do apologize for the delay and inconvenience caused, however, thank you for allowing us to look into your query.
Have a great day further.
Regards,
The Mondo Team
PN
Prenisha N's updateReviewer Update
27 Mar 2023, 06:55Pls note after receiving the above reference from you confirming that mtn will credit me for the early termination fees, my bank account was yet again debited by mtn. 30 days after the contract has been cancelled.
This is becoming more and more ridiculous!! Your inefficiency and unprofessionalism is evident. Please fix immediately!!!
This is becoming more and more ridiculous!! Your inefficiency and unprofessionalism is evident. Please fix immediately!!!
PN
Prenisha N's update27 Mar 2023, 06:55
Reviewer Update
Pls note after receiving the above reference from you confirming that mtn will credit me for the early termination fees, my bank account was yet again debited by mtn. 30 days after the contract has been cancelled.
This is becoming more and more ridiculous!! Your inefficiency and unprofessionalism is evident. Please fix immediately!!!
This is becoming more and more ridiculous!! Your inefficiency and unprofessionalism is evident. Please fix immediately!!!
Mondo's replyOfficial
27 Mar 2023, 16:39 Hi Prenisha, Trust you are well. Thank you for the below email. Please note that a new credit request has been sent to MTN. Regards, The Mondo Team
Mondo's reply27 Mar 2023, 16:39
Official
Hi Prenisha, Trust you are well. Thank you for the below email. Please note that a new credit request has been sent to MTN. Regards, The Mondo Team
Mondo's replyOfficial
30 Mar 2023, 09:58Hi Prenisha,
Trust you are well.
Please note that a new credit has been passed to your MTN account.
Regards,
The Mondo Team
Trust you are well.
Please note that a new credit has been passed to your MTN account.
Regards,
The Mondo Team
Mondo's reply30 Mar 2023, 09:58
Official
Hi Prenisha,
Trust you are well.
Please note that a new credit has been passed to your MTN account.
Regards,
The Mondo Team
Trust you are well.
Please note that a new credit has been passed to your MTN account.
Regards,
The Mondo Team