****!
I was ****med into taking out a contract for one amount until the amount was doubled at the same time the service stopped working.
Tried to rectify it for 2 full months, only to be passed on from consultant to consultant.
Helpful (0)
Replies (2)0
Replies (2)
Mondo's replyOfficial
20 Dec 2021, 12:42Good day Tatum,
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO163066
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO163066
Regards,
The Mondo Team
Mondo's reply20 Dec 2021, 12:42
Official
Good day Tatum,
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO163066
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO163066
Regards,
The Mondo Team
Mondo's replyOfficial
04 Jan 2022, 15:17Hi Tatum,
Trust you are well.
Please note that the MTN application which was done by Mondo reflects as cancelled on the MTN system, therefore, the cancelled application would have not affected your number or service.
You may contact MTN for further assistance.
Your query will now be closed.
Regards,
The Mondo Team
Trust you are well.
Please note that the MTN application which was done by Mondo reflects as cancelled on the MTN system, therefore, the cancelled application would have not affected your number or service.
You may contact MTN for further assistance.
Your query will now be closed.
Regards,
The Mondo Team
Mondo's reply04 Jan 2022, 15:17
Official
Hi Tatum,
Trust you are well.
Please note that the MTN application which was done by Mondo reflects as cancelled on the MTN system, therefore, the cancelled application would have not affected your number or service.
You may contact MTN for further assistance.
Your query will now be closed.
Regards,
The Mondo Team
Trust you are well.
Please note that the MTN application which was done by Mondo reflects as cancelled on the MTN system, therefore, the cancelled application would have not affected your number or service.
You may contact MTN for further assistance.
Your query will now be closed.
Regards,
The Mondo Team