Saving Grace - Mr Vasigan Naidoo

I've had the worst experience one could ever imagine with an order done through Mondo How ever a sincere, special and dedicated employee changed my perspective of online and telephone deals entirely. I initially ordered a device and was promised delivery within 5-7 days I had delivery on the 7th day that was unsuccessful due to so called new processes 3 days later no response from Mondo what so ever mind you I needed this device for work and this was detrimental to my employment After spending R400.00 in airtime cost calling into DSV and the customer care team at Mondo I lost my cool with one of the service consultants and requested a manager and that was the moment that changed everything Vasigan Naidoo a man of his word and professionalism took over the situation and ensured he made my situation a personal priority he kept me in the loop every step of the way yesterday I finally received my device after 1 month of back and forth Mondo needs a Lot of work in terms of correspondence and staff training its people like Vasigan Naidoo that brings hope in businesses that are not managed and its sad that these people go un noticed I salute you sir and appreciate all you have done for its because of you that my job is safe and I have the device that I so tiredly waited and cried for I hope your seniors see this and give you the recognition you deserve I say give that man a bells :)