NS
Nomthandazo S
1 reviews | Active since Dec 2024
08 Jul 2021, 11:07
Sales
I think my complement with mondo was too soon, the consult was good, but not happy with how they do thinks, i have been sent back an forth with this matter for months now, which happens to affect my credit record by the way.
The consultant offered me 1 sim card for R100 10GB, instead she sent me 2 sim cards, 6GB and 4GB, what annoys me the most they don't communicate back, they just keep quiet when you call them they say the matter has been escaleted to legal, when is it going to end.
Helpful (0)
Replies (3)0
Replies (3)
Mondo's replyOfficial
08 Jul 2021, 11:12Hi Nomthandazo,
Thank you for taking the time to write to us about your cancellation request.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO127240
Regards,
The Mondo Team
Thank you for taking the time to write to us about your cancellation request.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO127240
Regards,
The Mondo Team
Mondo's reply08 Jul 2021, 11:12
Official
Hi Nomthandazo,
Thank you for taking the time to write to us about your cancellation request.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO127240
Regards,
The Mondo Team
Thank you for taking the time to write to us about your cancellation request.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO127240
Regards,
The Mondo Team
Mondo's replyOfficial
08 Jul 2021, 16:27Hi Nomthandazo,
Trust you are well.
Please note that we have been unsuccessful in attempting to contact you, therefore, please advise what is a convenient time to make contact.
Kindly note that a follow up on cancellation has been escalated to the relevant department for urgent assistance.
We do apologize for the inconveniences caused regarding your cancellation.
Regards,
The Mondo Team
Trust you are well.
Please note that we have been unsuccessful in attempting to contact you, therefore, please advise what is a convenient time to make contact.
Kindly note that a follow up on cancellation has been escalated to the relevant department for urgent assistance.
We do apologize for the inconveniences caused regarding your cancellation.
Regards,
The Mondo Team
Mondo's reply08 Jul 2021, 16:27
Official
Hi Nomthandazo,
Trust you are well.
Please note that we have been unsuccessful in attempting to contact you, therefore, please advise what is a convenient time to make contact.
Kindly note that a follow up on cancellation has been escalated to the relevant department for urgent assistance.
We do apologize for the inconveniences caused regarding your cancellation.
Regards,
The Mondo Team
Trust you are well.
Please note that we have been unsuccessful in attempting to contact you, therefore, please advise what is a convenient time to make contact.
Kindly note that a follow up on cancellation has been escalated to the relevant department for urgent assistance.
We do apologize for the inconveniences caused regarding your cancellation.
Regards,
The Mondo Team
Mondo's replyOfficial
26 Aug 2021, 12:45Hi Nomthandazo,
Trust you are well.
Kindly note that your MTN cancellation is in progress.
Our team is working around the clock in order to complete your cancellation.
We do apologize for the delay.
Regards,
The Mondo Team
Trust you are well.
Kindly note that your MTN cancellation is in progress.
Our team is working around the clock in order to complete your cancellation.
We do apologize for the delay.
Regards,
The Mondo Team
Mondo's reply26 Aug 2021, 12:45
Official
Hi Nomthandazo,
Trust you are well.
Kindly note that your MTN cancellation is in progress.
Our team is working around the clock in order to complete your cancellation.
We do apologize for the delay.
Regards,
The Mondo Team
Trust you are well.
Kindly note that your MTN cancellation is in progress.
Our team is working around the clock in order to complete your cancellation.
We do apologize for the delay.
Regards,
The Mondo Team