Sales BS

I took a month to month package through an online company that works with MTN, Vodacom, Cell C and Telkom which I would take is a company called Mondo. I asked to have a packed call the month to month from MTN due to MTN coverage being much better in my area especially during loadshedding periods. I made sure I stressed the following point to the sales lady clearly, That I am a Online English Teacher that Teacher Students overseas so I can never be without Wi-fi, I mentioned this to the sales lady over and over and over as our jobs in this Country does not get acknowledged as it should get acknowledged.

When she explained to me about the payments and the dates she never mentioned that if a payment fails on that day, that you CAN NOT pay it on your own to MTN and REACTIVATE you service.

On the 4th of April 2024 my debit did not go through due to my overseas salary did not clear in time, it clear the following day. So I contacted MTN Customer Care and asked if I can make a payment due to the debit order that failed on my MONTH TO MONTH, or else I will be suspended on service and I will not have any WI-FI to teach with. I was informed by MTN CUSTOMER CARE, that I CAN NOT do it on a MONTH TO MONTH, I have to accept that I will be suspended until the end of April, then I can make the payment and the payment for the month of May, then I will be reactivated.

Now after hearing that from her, I got extremely frustrated, upset and angry because this is playing with my INCOME and my MONEY!

Now why was I not explained this by the sales lady originally when I took the MONTH TO MONTH, because this is putting my JOB at RISK now!!!!

I would appreciate some urgent feedback on this as this is not acceptable, firstly from the salesperson and secondly, why can't someone pay their debit order to reactivate their WIFI???

Please email me with your feedback, investigation and solution as soon as possible. If I haven't heard from you by the 17th April 2024 I will be logging this with ICASA and the NCC.