gB
gustav B
1 reviews | Active since Nov 2017
12 Dec 2019, 21:09
Sales Agent not Honest!
I was called by an agent who sold me a deal with data and laptop. Not all information was disclosed and the agent was not truthful about the deal details. I confirmed the details with Vodacom and it turned out that the agent was not being honest...??!!! I canceled it immediately and now it is more than a month that they are not responding to my queries. Seriously bad business.
Helpful (0)
Replies (8)0
Replies (8)
Mondo's replyOfficial
13 Dec 2019, 08:13Good Day Gustav,
Thank you for raising your query with us.
Please note that we are attending to your query with the utmost urgency.
Kind Regards,
Mondo Team
Thank you for raising your query with us.
Please note that we are attending to your query with the utmost urgency.
Kind Regards,
Mondo Team
Mondo's reply13 Dec 2019, 08:13
Official
Good Day Gustav,
Thank you for raising your query with us.
Please note that we are attending to your query with the utmost urgency.
Kind Regards,
Mondo Team
Thank you for raising your query with us.
Please note that we are attending to your query with the utmost urgency.
Kind Regards,
Mondo Team
Mondo's replyOfficial
13 Dec 2019, 08:59Good Day Gustav,
As discussed with our consultant, please can you forward us the requested information.
Our team will have this resolved for you.
Kind Regards,
Mondo Team
As discussed with our consultant, please can you forward us the requested information.
Our team will have this resolved for you.
Kind Regards,
Mondo Team
Mondo's reply13 Dec 2019, 08:59
Official
Good Day Gustav,
As discussed with our consultant, please can you forward us the requested information.
Our team will have this resolved for you.
Kind Regards,
Mondo Team
As discussed with our consultant, please can you forward us the requested information.
Our team will have this resolved for you.
Kind Regards,
Mondo Team
Mondo's replyOfficial
17 Dec 2019, 17:12Good Day Gustav,
Kindly note that we have attempted contacting you with no success.
Your query is still in progress.
We will keep you updated on the progress of this.
Kind Regards,
Mondo Team
Kindly note that we have attempted contacting you with no success.
Your query is still in progress.
We will keep you updated on the progress of this.
Kind Regards,
Mondo Team
Mondo's reply17 Dec 2019, 17:12
Official
Good Day Gustav,
Kindly note that we have attempted contacting you with no success.
Your query is still in progress.
We will keep you updated on the progress of this.
Kind Regards,
Mondo Team
Kindly note that we have attempted contacting you with no success.
Your query is still in progress.
We will keep you updated on the progress of this.
Kind Regards,
Mondo Team
Mondo's replyOfficial
23 Dec 2019, 16:59Good Day Gustav,
Kindly note that we have received your package and the cancellation has been submitted.
We will keep you updated on the progress of this.
Kind Regards,
Mondo Team
Kindly note that we have received your package and the cancellation has been submitted.
We will keep you updated on the progress of this.
Kind Regards,
Mondo Team
Mondo's reply23 Dec 2019, 16:59
Official
Good Day Gustav,
Kindly note that we have received your package and the cancellation has been submitted.
We will keep you updated on the progress of this.
Kind Regards,
Mondo Team
Kindly note that we have received your package and the cancellation has been submitted.
We will keep you updated on the progress of this.
Kind Regards,
Mondo Team
Mondo's replyOfficial
27 Dec 2019, 16:56Good Day Gustav,
Kindly note that your cancellation is still in progress.
We will keep you updated on the progress of this.
Kind Regards,
Mondo Team
Kindly note that your cancellation is still in progress.
We will keep you updated on the progress of this.
Kind Regards,
Mondo Team
Mondo's reply27 Dec 2019, 16:56
Official
Good Day Gustav,
Kindly note that your cancellation is still in progress.
We will keep you updated on the progress of this.
Kind Regards,
Mondo Team
Kindly note that your cancellation is still in progress.
We will keep you updated on the progress of this.
Kind Regards,
Mondo Team
Mondo's replyOfficial
30 Dec 2019, 10:35Good Day Gustav,
Please note that we have attempted contacting you with no success.
Kindly note that your cancellation is still in progress.
We will keep you updated on the progress of this.
Kind Regards,
Mondo Team
Please note that we have attempted contacting you with no success.
Kindly note that your cancellation is still in progress.
We will keep you updated on the progress of this.
Kind Regards,
Mondo Team
Mondo's reply30 Dec 2019, 10:35
Official
Good Day Gustav,
Please note that we have attempted contacting you with no success.
Kindly note that your cancellation is still in progress.
We will keep you updated on the progress of this.
Kind Regards,
Mondo Team
Please note that we have attempted contacting you with no success.
Kindly note that your cancellation is still in progress.
We will keep you updated on the progress of this.
Kind Regards,
Mondo Team
Mondo's replyOfficial
07 Jan 2020, 08:39Good Day Gustav,
Please note that we have advised the network service provider to place priority on the cancellation as the device has been handed over.
We will keep you updated on the progress of this.
Kind Regards,
Mondo Team
Please note that we have advised the network service provider to place priority on the cancellation as the device has been handed over.
We will keep you updated on the progress of this.
Kind Regards,
Mondo Team
Mondo's reply07 Jan 2020, 08:39
Official
Good Day Gustav,
Please note that we have advised the network service provider to place priority on the cancellation as the device has been handed over.
We will keep you updated on the progress of this.
Kind Regards,
Mondo Team
Please note that we have advised the network service provider to place priority on the cancellation as the device has been handed over.
We will keep you updated on the progress of this.
Kind Regards,
Mondo Team
Mondo's replyOfficial
10 Jan 2020, 11:51Good Day Gustav,
Please note that your contract has been successfully cancelled and your Vodacom account should be credited within 3 working days.
Your query is now resolved.
Should you have any further queries please feel free to call or email us.
Kind Regards,
Mondo Team
Please note that your contract has been successfully cancelled and your Vodacom account should be credited within 3 working days.
Your query is now resolved.
Should you have any further queries please feel free to call or email us.
Kind Regards,
Mondo Team
Mondo's reply10 Jan 2020, 11:51
Official
Good Day Gustav,
Please note that your contract has been successfully cancelled and your Vodacom account should be credited within 3 working days.
Your query is now resolved.
Should you have any further queries please feel free to call or email us.
Kind Regards,
Mondo Team
Please note that your contract has been successfully cancelled and your Vodacom account should be credited within 3 working days.
Your query is now resolved.
Should you have any further queries please feel free to call or email us.
Kind Regards,
Mondo Team