1 reviews | Active since Feb 2018
SACHIN @ MONDO NO HELP
My Boyfriend bought a watch & Cellphone, after receiving the wrong watch we send back both devices through MTN head Office, all paperwork indicate that both devices was send back, Mondo did not process that the watch that was also send back and now we are charged every month for the watch. We have been speaking to Sachin and after sharing the documents with him promised that he processed the refund and the return and it should be corrected within a few days. It has now been weeks and nothing is corrected, no communication is being received and we are unable to talk to Sachin, when phoning no other consultant is able to assist us as well. We have tried everything on our side but Mondo refuses to do their job and fix the situation. It has now been 3.5 months trying to sort this out.
We are back to square one as now MTN has switched off his line again as you have once again passed n invoice of R1500 for the watch that was returned, after being placed on hold for 16 minutes with absolutely no one being of assists or able to help this has now really gotten out off hand. Please FIX THE RETURN PROPERLY AND CLEAR THE ACCOUNT FROM WRONG INVOICES. This is unacceptable to constantly have to try and sort out problems you create and no one wants to assist.
We are back to square one as now MTN has switched off his line again as you have once again passed n invoice of R1500 for the watch that was returned, after being placed on hold for 16 minutes with absolutely no one being of assists or able to help this has now really gotten out off hand. Please FIX THE RETURN PROPERLY AND CLEAR THE ACCOUNT FROM WRONG INVOICES. This is unacceptable to constantly have to try and sort out problems you create and no one wants to assist.